APAC SaaS Support Pro – Remote & Growth Opportunities

Teamtailor AB; Sydney; Hybrid; AUD 60,000 - 85,000; Full time

Benefits offered by this job

25 days vacation

Work-life balance

Growth opportunities

Mac/Phone Starter kit

Global team support

Annual company trip

Job summary

Teamtailor AB is expanding its Customer Support presence in Oceania and seeks a driven professional to own the Australian region, helping customers get the most out of Teamtailor through live chat, email, and occasional outbound calls. You will collaborate with global Support, Product, and Tech teams to ensure customer voices from Australia are heard clearly.

The role requires a customer‑first mindset, comfort with remote work, and strong communication skills, with an eye for analytics and

Qualifications

• Solid background in customer support; SaaS experience a plus
• Ownership mindset and desire to shape a growing region
• Analytical, curious and confident with technical tools
• Excellent communicator, comfortable working remotely and cross‑functionally
• Passionate about creating great customer experiences

Responsibilities

• Provide fast, friendly chat and email support (chat primary via Intercom)
• Troubleshoot issues with Tech and Product teams
• Share customer insights and feedback from Australia
• Identify and report bugs and keep customers informed
• Create helpful guides and self-service content
• Build strong relationships across time zones with internal and external teams

Skills

Customer support

SaaS experience

Analytical thinking

Communication

Remote work

Job description

Teamtailor AB is expanding its Customer Support presence in Oceania and seeks a driven professional to own the Australian region, helping customers get the most out of Teamtailor through live chat, email, and occasional outbound calls. You will collaborate with global Support, Product, and Tech teams to ensure customer voices from Australia are heard clearly.

The role requires a customer‑first mindset, comfort with remote work, and strong communication skills, with an eye for analytics and