Customer Support Specialist - Japanese Speaker

Teamviewer; Adelaide; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Onsite onboarding

Public transport friendly offices

Regular team events

Open door policy

Work from abroad program 40 days

Job summary

TeamViewer is seeking a Level 1 Customer Support Specialist in Australia to be the first point of contact for customers with technical or account-related queries. You will troubleshoot issues and guide users toward effective solutions while delivering a positive, empathetic experience.

You will provide technical and accounting support via phone, chat, and ticketing system, identify customer needs, and offer tailored solutions to improve business efficiency.

Qualifications

• 2+ years in a customer-facing role providing support via phone and email.
• Native-level Japanese with strong English communication.
• Experience with Windows, Mac OS X, Linux, iOS or Android.
• Ability to explain technical concepts to customers with varying technical backgrounds.
• Strong analytical and problem-solving mindset.
• Ability to multitask and work in a fast-paced support environment.
• Willingness to learn quickly and adapt to new software and processes.

Responsibilities

• Be the first point of contact for customers seeking help with technical or account-related queries.
• Troubleshoot technical issues and guide customers toward effective solutions while delivering a positive, empathetic experience.
• Provide technical and accounting support via phone, chat, and ticketing system.
• Identify customer needs and offer tailored solutions to improve business efficiency.
• Troubleshoot basic technical issues using diagnostic tools and available resources.
• Resolve customer issues at first contact where possible, ensuring timely and accurate outcomes.
• Escalate complex cases to Level 2 Support following defined processes.
• Communicate clearly and professionally with customers across all channels.
• Follow established processes, SLAs, and communication standards.
• Contribute to internal documentation and knowledge articles when needed.
• Collaborate closely with teammates, Level 2 Support, Sales and Retention team.

Skills

Japanese (native)

English (strong)

Windows

Mac OS X

Linux

iOS

Android

Analytical mindset

Multitasking

Quick learner

Tools

Windows

Mac OS X

Linux

iOS

Android

Job description

Job Description

TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization. We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact?

Responsibilities

• As a Level 1 Customer Support Specialist, you will be the first point of contact for customers seeking help with technical or account-related queries. You'll troubleshoot technical issues and guide customers toward effective solutions while delivering a positive, empathetic experience.
• This role is ideal for someone who enjoys helping people, learning new technology, and would like to grow their career in a fast-paced SaaS environment.
• Provide technical and accounting support via phone, chat, and ticketing system
• Identify customer needs and offer tailored solutions to improve business efficiency
• Troubleshoot basic technical issues using diagnostic tools and available resources
• Resolve customer issues at first contact where possible, ensuring timely and accurate outcomes
• Escalate complex cases to Level 2 Support following defined processes
• Communicate clearly and professionally with customers across all channels
• Follow established processes, SLAs, and communication standards
• Contribute to internal documentation and knowledge articles when needed
• Collaborate closely with teammates, Level 2 Support, Sales and Retention team

Requirements

• 2+ years of experience working in a customer facing role, providing support over the phone and by email
• Native-level fluency in Japanese with strong English written and verbal communication skills
• Knowledge of operating systems and experience with at least two of the following: Windows®, Mac OS X®, Linux®, iOS®, Android®
• Ability to explain technical concepts to customers with varying technical backgrounds
• Strong analytical and problem-solving mindset
• Ability to multitask and work in a fast-paced support environment
• Ability to learn quickly and adapt to new or updated software and processes

What We Offer

• Onsite Onboarding in our Adelaide office for an optimal start
• Public transport friendly offices
• Regular Team events and company-wide celebrations
• Open door policy, no dress code rules, frequent all Hands and Leadership Lunches
• Work From Abroad Program allowing up to 40 days of work outside your contracting country
• We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.

If you require any accommodations or adjustments during the application or hiring process, including interview or onboarding support, please reach out to your Talent Acquisition Partner, who will be happy to support you.