Rostering Officer

Transport for NSW; Sydney; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Flexible work options

Job summary

Transport for NSW is seeking a Rostering Officer to support the Sydney Trains network by maintaining accurate fortnightly rosters, coordinating leave and ad-hoc requests, and arranging shift coverage across a 24x7 operations environment.

The role is fixed-term, full-time, based in the Rail Operations Centre in Alexandria, with a hybrid work arrangement and start date 1 February 2027. You’ll collaborate with stakeholders across levels to keep services moving smoothly.

Qualifications

• Experience in rostering or workforce planning to manage complex shift patterns.
• Strong stakeholder engagement across levels and teams.
• Ability to communicate clearly and work under pressure in a 24x7 environment.

Responsibilities

• Maintain accurate fortnightly rosters and action roster changes.
• Coordinate leave, training and ad-hoc requirements while balancing operational priorities.
• Organise shift coverage to ensure adequate staffing across multiple roles and responsibilities.
• Support a 24x7 operational shift environment.

Skills

Rostering experience

Stakeholder engagement

Communication

Flexibility

Tools

MS Excel

Genesys

Salesforce

Job description

You’re agile, keen and open to meaningful work and opportunities that come your way.

Work in an organisation based on purpose, structure and process. You know that to make a meaningful contribution to our community and economy, there needs to be diligence in our operations.

In this role, you’ll:

Play an important role in keeping the Sydney Trains network moving by supporting the rostering of critical operational employees. As part of a 12-person team, you’ll maintain accurate fortnightly rosters, action roster changes, and coordinate leave, training and ad-hoc requirements while balancing operational priorities.You will also be responsible for organising shift coverage to ensure adequate staffing across a wide range of roles and operational responsibilities.

Rostering officers work a rotational shift work roster, supporting and working in a 24x7 operational shift working environment.

The team works in a Hybrid manner, with mixed WFH and in-office presence based in the Rail Operations Centre (ROC) in Alexandria, with a standard arrangement of 10 days a month. This is subject to change as per the organisation policies and flexibility options are available for individual circumstances.

This is a fixed‑term, full‑time opportunity commencing 1 February 2027 and ending 16 May 2028.

For more details, please refer to the Role description andInformation Pack.

About you

You are an autonomous operator, who is resilient and is comfortable handling high volume of work, including inbound and outbound calls and emails, under high pressure situations.

You are a collaborator by nature and possess very good stakeholder engagement skills as you will be liaising with stakeholders across levels, including Rail Operations frontline employees and Senior management. You possess good communication skills and are open to working flexibly in a 24x7 environment.

Ideally, you have previous rostering experience, preferably working with the Microster rostering system, you will also have a good understanding of MS Excel, with experience in Genesys phone system and Salesforce also desired.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

At Sydney Trains, our rail services keep Sydney moving by putting our customers at the centre of everything we do. We work with our local communities to deliver safe, timely and efficient rail services 24 hours a day, seven days a week.

Our trains and network are evolving to meet the needs of our customers now and well into the future. We’re continuing to integrate technological innovations that help us deliver a smarter and more sustainable network.

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

Flexible work optionsmay be available.

Applications close 11:59 PM on Thursday 19 November 2026.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.