Senior Manager Operations Planning (Up to 17 Months Temporary Opportunity)

Sydney Metro; Sydney; On-site; AUD 120,000 - 160,000; Part time

Job summary

Sydney Metro is seeking a Transport Senior Service Manager (TSSM) to guide operational and maintenance outcomes for the Sydney Metro West design and delivery. You’ll bring a practical rail operations lens to project decisions and help ensure stations and infrastructure are operable, accessible and maintainable.

With strong rail operations or maintenance experience, ideally in major projects, you’ll review technical drawings and advise on risk and requirements early, working with engineers,

Qualifications

• Understanding of how railways operate and what keeps them safely and efficiently running.
• Experience in rail operations or maintenance, ideally in a major project environment.
• Ability to navigate technical drawings and documentation and communicate practical outcomes.

Responsibilities

• Shape operational and maintenance outcomes across the design and delivery of Sydney Metro West with a practical rail operations lens.
• Review and challenge designs, drawings and technical documentation to ensure operability, accessibility and maintainability of stations and infrastructure.
• Identify operational risks and requirements early, providing practical advice and assurance to support project outcomes.
• Partner with engineers, project teams, technical specialists, commercial teams and operators to resolve complex issues and develop workable solutions.
• Influence stakeholders and project decisions by translating complex information into clear, practical guidance.
• Assess options and requirements to support informed decision-making, whole-of-life outcomes and value for money.

Skills

Rail operations

Maintenance experience

Stakeholder engagement

Job description

Know what it takes to make a railway work in the real world? Bring that thinking to Sydney Metro West. Influence design today to deliver operational and maintenance outcomes that work for tomorrow.

In this role you’ll:

• Shape operational and maintenance outcomes across the design and delivery of Sydney Metro West, bringing a practical rail operations lens to project decisions.
• Review and challenge designs, drawings and technical documentation to ensure stations and infrastructure are operable, accessible and maintainable.
• Identify operational risks and requirements early, providing practical advice and assurance to support effective project outcomes.
• Partner with engineers, project teams, technical specialists, commercial teams and operators to navigate complex issues and develop workable solutions.
• Influence key stakeholders and project decisions, translating complex operational and technical information into clear, practical advice.
• Assess operational options and project requirements to support informed decision-making, whole-of-life outcomes and value for money.

This is a temporary Transport Senior Service Manager (TSSM) opportunity until 31/3/28, with the potential to extend. Please see the role description and Information Pack for more information.

About you

You understand how railways operate and, importantly, what’s needed to keep them safely and efficiently operating and well maintained. You bring strong rail operations or maintenance experience, ideally supported by experience in a major project environment, and you’re comfortable navigating technical drawings and documentation without needing to be the technical engineer. Proactive and detail-focused, you can spot issues, ask the right questions and work collaboratively to resolve them. You’re a confident communicator who builds relationships and influences practical outcomes across diverse stakeholder groups.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day. Sydney Metro delivers Australia’s biggest public transport project and first driverless railway. We engage with our customers and community, and contribute to vibrant and attractive places through station design, interchanges and precincts.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers. Flexible work options may be available. Learn more via Flexible work options and policy. Applications close 11:59 PM Friday, 13 November 2026.

For more information about this role, please contact [e-mail].

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us. Learn more about how to apply via Our recruitment process | Transport for NSW #LI-Hybrid