Rostering Coordinator

Northcott; Sydney; On-site; AUD 34,000 - 48,000; Part time

Benefits offered by this job

Exclusive Discounts & Benefits

Salary Packaging

Perkbox

Excellent Leave Entitlements

Accessibility & Wellbeing

Learning & Career Growth

Job summary

Northcott, based in Sydney, is seeking a Rostering Team member for a part-time role supporting the operational team from 6am to 8pm, seven days a week. You will contact customers, staff and teams to ensure the right support is provided and the roster runs smoothly.

You will manage enquiries, coordinate staff availability, and proactively resolve cancellations and incidents, bringing strong organisational and communication skills to a busy, service-focused environment. Weekend work is required.

Qualifications

• Established experience in data management and rostering/scheduling.
• Understanding of the Disability or Human Services sector is preferred.
• Experience scheduling/rostering in fast-paced environments is advantageous.
• Previous call centre or high-volume service experience is desirable.
• Studies in Disability, social sciences or related fields are highly desirable.

Responsibilities

• Handle all enquiries in a timely and professional manner.
• Coordinate staff availability to meet customer needs.
• Proactively solve problems during cancellations, unplanned leave and incidents.

Skills

Organisational skills

Communication skills

Rostering experience

Problem solving

Attention to detail

Tech literacy

Scheduling systems

Databases / rostering systems

Education

Disability / human services studies

Relevant field qualifications

Tools

Scheduling systems

Customer databases

Computer literacy

Job description

• Salary packaging & Employee benefits program available
• Progress your career with purpose and opportunity

Big on organisation? Enjoy solving a puzzle? Meet your next role.

Do you love connecting the dots and helping things run smoothly? Join Northcott’s Rostering Team and put your organisation and problem-solving skills to work. You will listen, communicate and match the needs of our customers, staff and teams with the right support. Alongside teammates who share your passion for great customer service, you will help turn a busy roster into quality service for our customers.

This is a part-time role where we support the operational team from 6am to 8pm, seven days a week, with team shifts of 6am–2pm and 12pm–8pm. Please note: Weekend work will be required..

Here’s some of the things that will be expected of you:

• Manage all enquiries in a timely and professional manner.
• Manage and coordinate staff available to meet the needs of our customers.
• Proactively problem solve in instances of cancellations, unplanned leave, and incident response.

Your mix of strengths -

A get-up-and-go attitude – You’re a motivated self-starter with strong organisational and communication skills.

A knack for making things fit – You bring experience in rostering, scheduling, bookings or complex diary management.

An eye for the little things – Your attention to detail shines through in your ongoing engagement with stakeholders.

A steady approach when things get busy – You have demonstrated experience handling high volumes of service requests under pressure.

Tech confidence – You’re comfortable with computers and bring strong computer and literacy skills.

Systems know-how – You’ve worked with customer databases and/or scheduling and rostering systems.

A talent for keeping things on track – You thrive in a high-volume environment while juggling competing deadlines.

What you will bring to the rostering team -

• Established experience in data management, utilising systems to carry out a rostering or scheduling function.
• An understanding of the Disability or Human Services sector, preferably working directly with families or people with disability.
• Previous experience in scheduling/rostering people and /or services in a fast-paced environment would be an advantage.
• Previous experience working in a call centre or working with high volumes of service requests.
• Studies or qualifications in Disability, social sciences or any relevant field are highly desirable.

The perks? There is plenty to like!

You help keep things running for others — and we believe in looking after you, too. At Northcott, our employee benefits support your wellbeing, lifestyle and career growth, with plenty of perks along the way.

• Exclusive Discounts & Benefits– Enjoy discounted health insurance, gym memberships, motor services and more.
• Salary Packaging– Boost your take-home pay and save on tax with up to $15,900 annually. Enjoy the benefits of salary packaging
• Perkbox– Access everyday savings, discounts, and wellbeing resources — our way of supporting you beyond the pay packet.
• Excellent Leave Entitlements – Enjoy generous annual leave, paid personal leave, and paid parental leave, supporting your wellbeing, work-life balance, and family commitments.
• Accessibility & Wellbeing– Inclusive workplace with support for employees with disability, including tailored adjustments, flexible work options and a Psychologically safe environment and various staff networks.
• Learning & Career Growth – Ongoing training, development, and opportunities to advance your career, with your contributions always valued.

Ready to make your next move?

We encourage you to visit our website to learn more about our mission to ensure our values and culture are a good fit for you: Our Story

At Northcott, we believe everyone deserves the chance to live life their way. As a not-for-profit disability service provider, we support people with disability to explore new possibilities, reach their goals, and shape their own futures. Joining Northcott means becoming part of a passionate, purpose-driven team that grows together and celebrates every success — big or small.

Northcott will review candidates throughout the recruitment process, likely before the close date and you will be advised of an outcome. For general enquiries about the role you are applying for, please email [e-mail] .

Diversity and Inclusion Statement

Northcott actively promotes diversity and inclusion in the recruitment process and throughout employment. We are committed to providing a workplace where every person is valued, respected and supported to progress. Northcott welcomes applications from and ensures no one is disadvantaged on the basis of their Aboriginal and Torres Strait Islander identity, culture, LGBTQIA+ identity, neurodivergence, disability, gender, age, religion or caring responsibilities. We welcome bilingual and multilingual applicants, recognising the important role language and cultural understanding play in connecting with and supporting our diverse communities. If you require any adjustments to participate in the recruitment process, have a preferred contact method, or need information provided in an alternative format, please contact recruitment at [e-mail] We are here to support you — reasonable adjustments are available throughout the application process and are also available to employees in their roles beyond recruitment.