Rooms Division Leader: Drive Revenue & Guest Excellence

Evt Limited; Bowen; Presencial; AUD 42 000 - 56 000; Tempo integral

Resumo da oferta

Evt Limited in Bowen, Australia seeks a proactive Customer Service Representative to be the first line of contact for customers via phone, email, and live chat. The role emphasizes friendly, professional communication in a fast-paced environment.

You will handle inquiries, gather information, and refer visitors to the right resources while maintaining high service standards and contributing to team goals.

Qualificações

• Very good computer and typing skills.
• Understand the value of research to inform visitors.
• Ability to multitask and maintain professional customer service.

Responsabilidades

• Interact with customers by answering phone calls promptly, responding to emails

Conhecimentos

Typing skills

Computer skills

Research skills

Multitasking

Customer service

Ferramentas

Chat system

Descrição da oferta de emprego

We have a need for someone who has experience supporting using the website chat system on their website. Most of the inquiries are from prospects who have come to the site as a result of marketing and advertising activities.

You need to have very good computer and typing skills and understand the value of research to discover as much information as possible about the business you're working for so you know where to refer website visitors for the information they want.

There may be times when you have multiple chat windows open so you need to be able to multi-task and good customer service skills to ensure that every person is looked after politely and professionally.

More Details

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Are you looking for a fast-paced job that will allow you to utilize your superior customer service skills in a rewarding environment? We would love for you to become a respected member of our team! As a valued customer service representative, you will be the first line of communication for our customers and will become the trusted face of our company. Earn monetary rewards and prizes as you help drive yourself and your team to successfully meet monthly, quarterly and annual sales goals. Experience the excitement of fostering team unity as you work closely with management and fellow team members to nurture trust and build rapport with our customers.

Job Responsibilities

• Interact with customers by answering phone calls promptly, responding to emails