Rooms Controller: Front Office for Luxury Hospitality

Accor; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Hotel benefits

Accor Academy

Career development

Job summary

Sofitel Sydney Darling Harbour, a flagship Accor luxury hotel, seeks a Rooms Controller to manage daily room inventory and allocations. You will coordinate with Front Office, Guest Services, Housekeeping and Engineering to maximise room readiness and guest satisfaction.

Reporting to the Front Office Manager, you will focus on accurate allocations, VIP requirements and seamless arrivals, developing operational knowledge and advancing your hospitality career within the Accor network.

Qualifications

• Organised, detail‑oriented hospitality professional who ensures the right room for the right guest at the right time.
• Previous Front Office, Rooms Division or hotel operations experience.
• Knowledge of hotel room inventory, allocations and Front Office operations.
• Excellent attention to detail with multiple priorities in a fast‑paced environment.
• Strong communication and collaboration across departments.
• Proactive approach to resolving operational challenges and guest requests.
• Strong organisational and time management skills.
• Ability to remain calm during high occupancy and peak periods.
• Understanding of guest privacy and hotel security procedures.
• Desire to develop career within luxury hospitality and the Accor network.

Responsibilities

• Manage daily room inventory, VIP, group and queue allocations and re-allocations.
• Coordinate room allocations to meet guest preferences and earliest availability.
• Maintain knowledge of hotel facilities, room types, promotions and operations.
• Monitor room availability and maximise utilisation with Housekeeping and Engineering.
• Communicate with Sales, Guest Services, Housekeeping, Engineering and Front Office.
• Contact guests when queue rooms are available and perform post‑arrival calls.
• Support smooth arrival experience for individual, group and VIP guests.
• Update guest profile notes with Front Office input from Ambassadors and Duty Managers.
• Respond to guest and Ambassador enquiries, including billing and room requirements.
• Maintain strict confidentiality and protect guest information.
• Assist Front Office and One Touch operations during high demand periods.
• Ensure information is communicated to relevant departments and systems updated.
• Identify and communicate room discrepancies or maintenance needs.

Skills

Organised

Detail‑oriented

Multi‑tasking

Cross‑department collaboration

Proactive problem solving

Guest service orientation

Calm under pressure

Confidentiality

Customer focus

Tools

Front Office systems

Job description

Sofitel Sydney Darling Harbour, a flagship Accor luxury hotel, seeks a Rooms Controller to manage daily room inventory and allocations. You will coordinate with Front Office, Guest Services, Housekeeping and Engineering to maximise room readiness and guest satisfaction.

Reporting to the Front Office Manager, you will focus on accurate allocations, VIP requirements and seamless arrivals, developing operational knowledge and advancing your hospitality career within the Accor network.