Front Office Rooms Controller - Luxury Hotel Ops

SOFITEL; Sydney; On-site; AUD 60,000 - 75,000; Full time

Job summary

Sofitel Sydney Darling Harbour is seeking a dedicated Rooms Controller to join our Front Office team. Reporting to the Front Office Manager, you’ll manage room inventory, allocations, and ensure rooms are ready to meet guest preferences and VIP requirements, coordinating closely with Front Office, Guest Services, Housekeeping, Engineering and Sales.

As a Rooms Controller, you’ll help ensure seamless arrivals, accuracy in allocations, and timely updates to guest profiles.

Qualifications

• Front Office/Rooms Division experience in luxury hotel environments.
• Strong knowledge of hotel room inventory, allocations, and Front Office operations.
• Excellent attention to detail with ability to manage multiple priorities in a fast-paced setting.
• Strong communication and interpersonal skills across departments.

Responsibilities

• Manage the hotel’s daily room inventory, including VIP, group and queue room allocations and re-allocations.
• Coordinate room allocations to ensure guests receive rooms at earliest availability and per preferences.
• Maintain knowledge of hotel facilities, rooms, promotions and operational requirements.
• Monitor room availability and coordinate with Housekeeping and Engineering to maximise room utilisation and readiness.
• Communicate with Sales, Guest Services, Housekeeping, Engineering and Front Office to allocate rooms appropriately.
• Contact guests when queue rooms become available and perform post-arrival welcome calls when required.
• Support smooth arrival experiences for individual, group and VIP guests, managing guaranteed arrival times.

Skills

Front Office

Rooms Division

Hotel operations

Attention to detail

Communication

Time management

Organisational skills

Guest privacy

Job description

Sofitel Sydney Darling Harbour is seeking a dedicated Rooms Controller to join our Front Office team. Reporting to the Front Office Manager, you’ll manage room inventory, allocations, and ensure rooms are ready to meet guest preferences and VIP requirements, coordinating closely with Front Office, Guest Services, Housekeeping, Engineering and Sales.

As a Rooms Controller, you’ll help ensure seamless arrivals, accuracy in allocations, and timely updates to guest profiles.