Assistant Manager

Clear Destination Inc.; North Canberra; On-site; AUD 65,000 - 90,000; Full time

Job summary

Clear Destination Inc. in Australia is seeking an Assistant Manager to lead the Front Office Team, ensuring memorable guest experiences and a high-energy workplace.

You will coordinate with other departments, manage rosters, handle guest feedback, and resolve challenges, while mentoring staff and maintaining service standards. This on-site role requires flexibility including nights and weekends.

Qualifications

• Experience leading Front Office teams or supervising staff in hospitality.
• Ability to supervise guest services and manage rosters effectively.
• Strong written and spoken communication skills.

Responsibilities

• Lead day-to-day hotel operations at the Front Office with expertise.
• Mentor and develop Front Office Team members in a supportive environment.
• Collaborate with guests to resolve issues and find solutions.
• Assist with roster planning and scheduling.
• Show authenticity and bring your best self to every shift.

Skills

Front Office Leadership

PMS/Reservation Systems

Multi-tasking & Time Management

Written & Verbal Communication

Flexible Shifts

Tools

PMS software

Reservation systems

Job description

Purpose

As Assistant Manager, you will take the lead in orchestrating the Front Office Team, creating unforgettable guest experiences while maintaining a high level of team energy. Each day in this position promises opportunities where you connect with various departments, coordinate team engagement, oversee staff, expertly manage guest feedback, and swiftly resolve any challenges that arise.

Primary Responsibilities

• Take the helm and guide the hotel's day-to-day operations with expertise
• Lead the Front Office Team like a mentor, nurturing their growth and skill-building in a supportive atmosphere
• Collaborate with guests, extending a helping hand to find solutions for any challenges that may arise
• Contribute to roster planning and preparation
• Embrace authenticity and let your unique self-shine in every shift

Skills and Experience

• Demonstrated expertise in Hotel Front Office Operations, marked by a vibrant track record of assuming leadership roles as a Team Leader or Supervisor
• Proficiency in using reservation and property management systems is a plus
• Ability to multitask and thrive under pressure, fuelled by epic organisational and time management skills
• Masterful in the art of both the written and spoken communication
• Capable of embracing a flexible rotating schedule, including nights, weekends, and public holidays