Front Office Supervisor

Accor Apartments & Realty; Sydney; On-site; AUD 70,000 - 95,000; Full time

Job summary

Accor Apartments & Realty in Sydney seeks an experienced Front Office Supervisor to lead guest services and the front desk team, ensuring seamless operations from arrival to departure. You will drive service excellence, mentor staff, and uphold high standards of professionalism in a fast-paced hotel environment.

The role requires strong communication, time management, and the ability to manage rotating shifts, including nights, weekends and holidays.

Qualifications

• A background in Hotel Operations, ideal for someone eager to take the next stride towards a leadership position.
• Proficiency in using reservation and property management systems is a plus.
• Ability to multitask and thrive under pressure, fuelled by epic organisational and time management skills.
• Masterful in the art of communication, both written and spoken.
• Capable of embracing a flexible rotating schedule, including nights, weekends, and public holidays.

Responsibilities

• Take the helm and guide the front office’s day-to-day operations with expertise
• Lead the Front Office Team like a mentor, nurturing growth and skill-building in a supportive atmosphere
• Collaborate with guests, extending a helping hand to find solutions for any challenges that may arise
• Contribute to roster planning and preparation
• Embrace authenticity and let your unique self-shine in every shift

Skills

Leadership

Front Office Operations

Time Management

Communication

Team Mentoring

Tools

Reservation Systems

Property Management System (PMS)

Job description

Purpose

As the Front Office Supervisor, your responsibility is to craft unforgettable experiences throughout the guest journey, from check-in to check-out. Your leadership will inspire and guide your Front Office team, ensuring the hotel operates seamlessly.

Primary Responsibilities

• Take the helm and guide the front office’s day-to-day operations with expertise
• Lead the Front Office Team like a mentor, nurturing growth and skill-building in a supportive atmosphere
• Collaborate with guests, extending a helping hand to find solutions for any challenges that may arise
• Contribute to roster planning and preparation
• Embrace authenticity and let your unique self-shine in every shift

Skills and Experience

• A background in Hotel Operations, ideal for someone eager to take the next stride towards a leadership position
• Proficiency in using reservation and property management systems is a plus
• Ability to multitask and thrive under pressure, fuelled by epic organisational and time management skills
• Masterful in the art of communication, both written and spoken
• Capable of embracing a flexible rotating schedule, including nights, weekends, and public holidays