Roaming Client Service Officer

Audika; Sydney; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Permanent Full-Time role

Roaming allowance

MyRewards program

Job summary

Audika is seeking a passionate customer-service oriented Clinic Co-Ordinator to support Audika Hearing clinics across NSW. The base clinic will be in Sydney North West on a permanent Full-Time basis (Mon-Fri, 9am-5pm, no weekends). You will split time with roaming to other clinics in NSW, with 50% in your base clinic and 50% roaming.

This role enhances our customers' experience and clinic performance. You will collaborate with Clinicians and Hearing Technicians to deliver quality hearing health

Qualifications

• Experience in sales and customer service in relevant environments.
• Experience working with an older demographic preferred.
• Strong interpersonal skills and empathy for clients.

Responsibilities

• Support Audika clinics across NSW with roaming between sites.
• Collaborate with clinicians and hearing technicians to deliver quality care.
• Learn Audika products and services to tailor client-specific solutions.

Skills

Sales experience

Customer service

Interpersonal communication

Empathy

Computer literacy

Education

HSC/TAFE qualification

Job description

Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. Worldwide the group employs more than 26,000 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130 countries.

In Australia, Audika has over 350 clinics who provide hearing services to our valued clients. We strive to put hearing care on the health care agenda and to improve the quality of life of people living with hearing loss.

Who is Audika?

Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. Worldwide the group employs more than 26,000 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130 countries.

In Australia, Audika has over 350 clinics who provide hearing services to our valued clients. We strive to put hearing care on the health care agenda and to improve the quality of life of people living with hearing loss.

Responsibilities

We are looking for a passionate customer service individuals, who love to help people and love to travel, to be Clinic Co-Ordinators support all of the Audika Hearing clinics in the NSW region.

The base clinic can be anywhere in Sydney North West on permanent Full-time basis (Mon-Friday, 9am - 5pm, no weekends)! You will have 50% in your base clinic, and at least 50% roaming in other clinics in NSW. If you are interested in helping our clients improve their hearing and quality of life, keep on reading! This is the role for you.

This is a pivotal role in each clinic that contributes to clinic performance and enhances our customers’ experience. We are looking for a compassionate, process oriented and purpose-driven individual whose outstanding organisational and customer service skills will help more people get access to better hearing.

You will collaborate with Clinicians and Hearing Technicians (where applicable) to provide quality hearing health care outcomes for all our clients.

You will learn about all our products, services, our competitive advantages, and government funding programs. With all these knowledge, skills, and tools you will expertly apply tailored client-specific sales strategies ensuring they get best possible solutions.

You’ll be successful in this role if you have:

• Previous sales and customer service experience in one of the following environments: retail, hearing care services, pharmacy, or allied health
• Experience working with an older demographic, preferred
• Strong interpersonal communication skills and empathy for clients to support their hearing journey
• Higher School Certificate (HSC) or TAFE Qualification
• Computer literacy skills

What’s in it for you:

• Permanent Full-Time role in an established global organisation
• Performance incentives+Roaming allowance
• Supportive hearing care team
• Professional development through clear career path and professional training
• MyRewards program - a program that offers discounts to more than 300 retailers and services across Australia
• Online Wellbeing centre - a platform offering activities, workouts, meditations, nutritional and financial advice - everything you need to live a healthier and happier life
• Employee Assistance Program
• Birthday and Christmas gifts

Values & Hiring Process

Audika is proud to have a diverse and inclusive culture that acknowledges and respects our employees.

We are a team of professionals who bring the importance of sound to life and connect our clients through our hearing products.

We believe that it all starts from our employees, who make this happen. We are led by our values, which shape a supportive and encouraging culture where everyone can thrive and succeed.

We create trust! We are Team-players! We create innovative solutions! We apply a can-do attitude in everything we do.

Recruitment process

Our recruitment process is designed to help you get to know us - and for us to learn more about you.

It includes four key steps:

• Application Review-Our Talent Acquisition team carefully reviews each application against the role criteria personally.
• Online Interview with our Talent Acquisition Partner- an initial virtual meeting to discuss your experience, career goals and complete a 10-minute online computer assessment.
• In-Clinic/Online Interview with the Hiring Manager & Trainer- an opportunity to meet in person or online with the Manager & Trainer and explore the role in more detail.
• In-Clinic Job Shadowing Session- you'll have the opportunity to shadow our clinical team and observe the day-to-day responsibilities firsthand.

We aim to make the process as engaging and transparent as possible. We provide timely updates during the recruitment process and encourage you to reach out to the Talent Acquisition partner for any updates or questions, successful or not.