Roadside Technician & Mechanic - Emergency Auto Support

Cowes Total Car Care; Cowes; On-site; AUD 60,000 - 95,000; Full time

Benefits offered by this job

Competitive pay

Training & development

Supportive culture

Modern equipment & vehicles

Job summary

Cowes Total Car Care in Cowes, VIC is seeking a Roadside Patrolman/Automotive Mechanic on a full-time basis to be the frontline representative delivering emergency roadside assistance. You will perform basic diagnostics and repairs to get vehicles back on the road safely and professionally.

This role requires a current light vehicle license, experience in automotive repairs or roadside services, strong problem-solving and communication skills, and the ability to work under pressure in various

Qualifications

• Current light vehicle driving licence with a clean driving record.
• Experience in automotive repairs, mechanical diagnostics, or roadside assistance services.
• Strong knowledge of vehicles and their systems.
• Excellent problem-solving abilities and the capacity to work calmly under pressure.
• Ability to lift and carry heavy equipment and work in physically demanding conditions.
• Outstanding communication and customer service skills with a professional demeanour.
• Reliability and punctuality with the ability to manage multiple calls.
• Current First Aid certification or willingness to obtain certification.
• Knowledge of health and safety regulations relevant to roadside work is advantageous.

Responsibilities

• Respond promptly to roadside assistance calls and provide immediate support to stranded motorists.
• Perform roadside diagnostics and undertake basic mechanical repairs to get vehicles back on the road safely.
• Assess vehicle damage and provide clear repair options to customers.
• Conduct vehicle inspections and document findings for reporting purposes.
• Arrange towing services when necessary.
• Maintain detailed records of all roadside assistance calls, repairs, and customer interactions.
• Communicate professionally with customers about service progress and timeframes.
• Ensure equipment and tools are maintained in good working order and stocked in the patrol vehicle.
• Follow health and safety protocols and maintain roadside safety while working near traffic.
• Contribute to customer satisfaction by providing courteous and efficient service.

Skills

Light vehicle license

Automotive repairs experience

Diagnostics & problem-solving

Customer service

Communication skills

Ability to work under pressure

Physical fitness

First Aid certification

Health & safety awareness

Job description

Cowes Total Car Care in Cowes, VIC is seeking a Roadside Patrolman/Automotive Mechanic on a full-time basis to be the frontline representative delivering emergency roadside assistance. You will perform basic diagnostics and repairs to get vehicles back on the road safely and professionally.

This role requires a current light vehicle license, experience in automotive repairs or roadside services, strong problem-solving and communication skills, and the ability to work under pressure in various