Roadside Patrolman/Automotive Mechanic

Cowes Total Car Care; Cowes; Sur place; AUD 60 000 - 95 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Training & development

Supportive culture

Modern equipment & vehicles

Résumé du poste

Cowes Total Car Care in Cowes, VIC is seeking a Roadside Patrolman/Automotive Mechanic on a full-time basis to be the frontline representative delivering emergency roadside assistance. You will perform basic diagnostics and repairs to get vehicles back on the road safely and professionally.

This role requires a current light vehicle license, experience in automotive repairs or roadside services, strong problem-solving and communication skills, and the ability to work under pressure in various

Qualifications

• Current light vehicle driving licence with a clean driving record.
• Experience in automotive repairs, mechanical diagnostics, or roadside assistance services.
• Strong knowledge of vehicles and their systems.
• Excellent problem-solving abilities and the capacity to work calmly under pressure.
• Ability to lift and carry heavy equipment and work in physically demanding conditions.
• Outstanding communication and customer service skills with a professional demeanour.
• Reliability and punctuality with the ability to manage multiple calls.
• Current First Aid certification or willingness to obtain certification.
• Knowledge of health and safety regulations relevant to roadside work is advantageous.

Responsabilités

• Respond promptly to roadside assistance calls and provide immediate support to stranded motorists.
• Perform roadside diagnostics and undertake basic mechanical repairs to get vehicles back on the road safely.
• Assess vehicle damage and provide clear repair options to customers.
• Conduct vehicle inspections and document findings for reporting purposes.
• Arrange towing services when necessary.
• Maintain detailed records of all roadside assistance calls, repairs, and customer interactions.
• Communicate professionally with customers about service progress and timeframes.
• Ensure equipment and tools are maintained in good working order and stocked in the patrol vehicle.
• Follow health and safety protocols and maintain roadside safety while working near traffic.
• Contribute to customer satisfaction by providing courteous and efficient service.

Connaissances

Light vehicle license

Automotive repairs experience

Diagnostics & problem-solving

Customer service

Communication skills

Ability to work under pressure

Physical fitness

First Aid certification

Health & safety awareness

Description du poste

Cowes Total Car Care is seeking a Roadside Patrolman/Automotive Mechanic to join our team on a full-time basis in Cowes, VIC 3922. This is a position within our automotive services operation, where you will be the frontline representative providing emergency roadside assistance to motorists in distress. As a Roadside Patrolman, you will play a crucial role in ensuring the safety and satisfaction of our clients whilst maintaining the reputation of Cowes Total Car Care for reliability and professionalism. This role requires a proactive approach to problem-solving, strong communication skills, and the ability to work independently whilst responding to calls in various weather conditions and locations throughout our service area.

Key responsibilities

• Respond promptly to roadside assistance calls and provide immediate support to stranded or distressed motorists
• Perform roadside diagnostics and undertake basic mechanical repairs to get vehicles back on the road safely
• Assess vehicle damage and mechanical issues, providing clear advice to customers about repair options
• Conduct vehicle inspections and document findings accurately for reporting purposes
• Arrange towing services when necessary
• Maintain detailed records of all roadside assistance calls, repairs completed, and customer interactions
• Communicate professionally with customers, providing updates on service progress and estimated timeframes
• Ensure all equipment and tools are maintained in good working order and properly stocked in the patrol vehicle
• Follow all health and safety protocols and maintain roadside safety whilst working near traffic
• Contribute to customer satisfaction by providing courteous and efficient service at all times

What we’re looking for

• Current light vehicle driving licence with a clean driving record
• Experience in automotive repairs, mechanical diagnostics, or roadside assistance services is preferred
• Strong knowledge of vehicles
• Excellent problem-solving abilities and the capacity to work calmly under pressure
• Ability to lift and carry heavy equipment and work in physically demanding conditions
• Outstanding communication and customer service skills with a professional demeanour
• Reliability and punctuality with the ability to manage multiple calls and prioritise effectively
• Current First Aid certification or willingness to obtain certification
• Knowledge of health and safety regulations relevant to roadside work is advantageous

What we offer

At Cowes Total Car Care, we offer competitive remuneration commensurate with experience, ongoing training and professional development opportunities to keep your skills current in the automotive industry, and a supportive workplace culture where your contributions are valued. We provide modern equipment and vehicles to ensure you can perform your duties safely and efficiently.

• competitive remuneration commensurate with experience
• ongoing training and professional development opportunities to keep your skills current in the automotive industry
• supportive workplace culture where your contributions are valued
• modern equipment and vehicles to ensure you can perform your duties safely and efficiently

About us

Cowes Total Car Care is a trusted automotive services provider in the Cowes community, dedicated to delivering high-quality vehicle maintenance, repair, and roadside assistance services. With a commitment to customer satisfaction and safety, we have built a reputation for reliable, professional, and honest service. Our team comprises skilled automotive technicians and support staff who share a passion for helping motorists and keeping vehicles running safely and efficiently. We pride ourselves on our customer-focused approach, our technical expertise, and our dedication to maintaining the highest standards in the automotive trades industry. Cowes Total Car Care is an ideal workplace for automotive professionals who value quality workmanship and genuine customer care.