Roadside Tech & Training Specialist

My NRMA; Sydney; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Travel discounts on SIXT car rental

Complimentary myNRMA membership with R

Discounts on NRMA insurance products

Flexible work arrangements

Career progression across NRMA Group

Job summary

NRMA is seeking a Technical Support Specialist to join our team in Wetherill Park, NSW. You will develop technical information, training resources and support products used by Roadside Assistance patrols and technical teams across Australia, blending automotive expertise with content development and knowledge management.

You will publish technical guides, craft training materials and contribute to national projects and innovations while collaborating with stakeholders.

Qualifications

• Current Driver Licence.
• Experience researching technical information and developing technical documentation or articles.
• Intermediate Microsoft 365 and Teams skills.
• Strong organisational and time management skills with the ability to work autonomously.
• Exceptional attention to detail and ability to prioritise competing tasks.
• Collaborative approach and commitment to delivering high-quality outcomes.
• Experience in Roadside Assistance is desirable.
• Experience developing training programs and learning materials.
• Extensive automotive industry experience.
• Excellent written and verbal communication skills.
• Experience in video production and content creation.

Responsibilities

• Research and develop technical solutions that support roadside repairs.
• Create practical technical guides, bulletins and support resources.
• Review, proof and publish technical information to ensure accuracy and quality.
• Produce engaging video content and training materials.
• Share technical advice and respond to specialist enquiries.
• Help build and improve training programs for patrol teams.
• Contribute to national projects, trials and industry research.
• Identify new tools, technologies and innovations that improve outcomes.
• Work closely with stakeholders across Australia.

Skills

Driver Licence

Technical documentation

Microsoft 365

Team collaboration

Time management

Attention to detail

Customer service

Video production

Written and verbal communication

Education

Certificate IV in Training and Assessment

Tools

Microsoft 365

Teams

Job description

NRMA is seeking a Technical Support Specialist to join our team in Wetherill Park, NSW. You will develop technical information, training resources and support products used by Roadside Assistance patrols and technical teams across Australia, blending automotive expertise with content development and knowledge management.

You will publish technical guides, craft training materials and contribute to national projects and innovations while collaborating with stakeholders.