Automotive Tech Support & Training Specialist

NRMA; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Travel discounts on SIXT car rental,‑-

Complimentary myNRMA membership

Discounts on NRMA insurance

Job summary

NRMA is seeking a Technical Support Specialist to join our team in Wetherill Park, NSW. You will develop technical information, create training resources and support products used by Roadside Assistance patrols and technical teams across Australia.

This role blends automotive expertise with research, content development and stakeholder engagement, contributing to practical technical solutions that improve roadside diagnosis, repairs and service delivery while supporting national projects.

Qualifications

• Experience researching technical information and developing documentation.
• Experience developing training materials.
• Strong written and verbal communication skills.

Responsibilities

• Research and develop technical solutions that support roadside repairs.
• Create practical technical guides, bulletins and support resources.
• Review, proof and publish technical information to ensure accuracy and quality.
• Produce engaging video content and training materials.
• Share technical advice and respond to specialist enquiries.
• Help build and improve training programs for patrol teams.
• Contribute to national projects, trials and industry research.
• Identify new tools, technologies and innovations that improve outcomes.
• Work closely with stakeholders across Australia.

Skills

Motor Mechanic/Automotive Electrician

Technical writing

Microsoft 365/Teams

Time management

Attention to detail

Autonomous work

Job description

NRMA is seeking a Technical Support Specialist to join our team in Wetherill Park, NSW. You will develop technical information, create training resources and support products used by Roadside Assistance patrols and technical teams across Australia.

This role blends automotive expertise with research, content development and stakeholder engagement, contributing to practical technical solutions that improve roadside diagnosis, repairs and service delivery while supporting national projects.