Risk & Security Manager - Westfield Plenty Valley

SCENTRE GROUP LIMITED; City of Melbourne; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Five days paid Life Leave

Four weeks annual leave

18 weeks gender neutral parental leave

Free parking

Job summary

Scentre Group Limited is seeking an experienced Risk & Security Manager for our Westfield Plenty Valley destination. You will lead the centre’s security and risk framework, ensuring a safe and welcoming environment for customers, staff and partners.

Role requires coordinating contract security, emergency training, and incident investigations. You will engage with emergency services and regulators, conduct audits, and fulfil weekend duty manager responsibilities on a rotating basis.

Qualifications

• Qualification or demonstrated experience in work health and safety.
• Experience leading risk and security management in retail, property or hospitality.
• Proven ability to engage authorities, manage investigations and reporting.

Responsibilities

• Lead and direct centre security and risk management functions.
• Coordinate external security providers and emergency training.
• Oversee hazard identification, incidents, emergencies and investigations.
• Perform safety audits, inspections and compliance activities.
• Build relationships with police, regulators and retail partners; rotate weekend/duty manager duties.

Skills

Risk management

Security management

Incident response

Stakeholder engagement

Training delivery

Education

Work health and safety qualification

Tools

CCTV systems

Access control systems

Job description

Your opportunity

Every day our Centre Experience team delivers extraordinary customer service. We welcome hundreds of millions of customer visits each year and our team's focus is creating unique and memorable customer experiences for everyone in our Westfield destinations.

We have a role within our Westfield Plenty Valley team for an experienced Risk & Security Manager. This is a varied role, with a key focus on leading and directing the Centre security and risk management functions, providing the optimal level of security and safety for our people, contractors, retail partners and customers.

Day-to-day you will be responsible for:

• Managing external service providers, contract security teams and emergency preparedness training across the destination.
• Proactively planning and delivering priorities from our Safety Framework, providing a safe and secure environment that exceeds customer expectations while promoting safety as an integral part of the customer experience.
• Managing hazard identification, incidents, emergencies, near misses and claims, including reporting, investigations and follow-up actions.
• Leading safety audits, inspections and compliance activities to ensure adherence to security, health and safety policies, procedures and practices.
• Building strong relationships with local Police, Fire and Ambulance Services, WHS Regulators and retail partners, while fulfilling duty manager responsibilities on a rotating weekend and evening roster.

This role is a permanent full-time position with duty management weekend shifts involved.

What sets you apart

You bring qualifications or demonstrated experience in work health and safety, along with a strong background in risk and security management within retail, property, hospitality, leisure or other customer-focused environments. You have proven experience managing workplace risks, incident response, investigations and reporting, and can confidently engage with authorities and support insurance claim management processes. Your technical knowledge of CCTV, access control and contractor management systems is complemented by your ability to influence, lead and build trusted relationships across a broad stakeholder group.

You will be:

• A strong leader with a warm, approachable, and engaging style.
• Calm, decisive and considered when managing incidents, emergencies and competing priorities.
• Skilled at building partnerships and collaborating effectively with internal and external stakeholders.
• A confident communicator who can deliver training, present to groups and influence positive safety outcomes.
• Customer-focused, accountable and committed to creating safe and welcoming experiences for our communities.

About us

Scentre Group owns 42 Westfield destinations across Australia and New Zealand. We create extraordinary places and experiences that connect and enrich communities.

We are focused on our customers and creating more reasons for more people to visit our Westfield destinations more often and for longer.

With approximately 75 professions within our business, our team has the expertise to design, construct, operate, manage and market our Westfield destinations and platforms.

We want to be the place where talent thrives. To support you thriving with us, we promise to respect, inspire and develop you, and that you will do work that matters.

Diversity, equity and inclusion underpins our culture, and our vision is that 'Everyone Belongs'. We foster a workplace experience where everyone feels valued, supported and motivated to realise their full potential.

We aspire to create a workforce reflective of the communities in which we operate and encourage applications from everyone regardless of age, gender, ethnicity, cultural background, faith, disability, sexual orientation, gender identity or life stage.

We offer a range of unique benefits designed to support your wellbeing, career development and lifestyle, including five days paid Life Leave on top of your four weeks annual leave (pro-rated for part-time), 18 weeks gender neutral paid parental leave for primary carers, with no qualifying period and super paid for the duration of the leave period, and free parking at your local Westfield destination.

Discover more about working with us.

Applications close: Thursday 15 October 2026 (unless filled prior).