Revenue Officer Debtors

Careers at Council; Taree; On-site; AUD 61,000 - 75,000; Full time

Job summary

MidCoast Council in NSW is seeking a Finance Officer to manage day-to-day administration of debtor accounts, issuing invoices, allocating payments, and following up on outstanding balances. You will also maintain customer records and process refunds and direct debits.

This hands-on role emphasizes accuracy, strong numerical skills, and excellent customer service. You will work with the Revenue team to improve processes, handle reconciliations, and respond to account enquiries while meeting

Qualifications

• Minimum Certificate IV in Accounting, Finance or an equivalent qualification.
• Diploma-level qualifications will be viewed favourably.
• Experience processing, recording and reconciling financial or property-related transactions.
• Sound numerical skills and a strong eye for detail.
• Experience providing professional customer service to internal and external customers.
• Good communication skills and the ability to build constructive working relationships.

Responsibilities

• Manage the timely issue and collection of Council debtor accounts.
• Allocate payments accurately and investigate payment errors or mismatches.
• Process authorised refunds, transfers and adjustments for debtor accounts.
• Issue monthly statements for outstanding accounts.
• Review outstanding balances, issue overdue notices and refer accounts for further recovery action when required.
• Maintain accurate customer and debtor records, including creating new accounts and resolving duplicate records.
• Assist with reconciling debtor balances to the general ledger and clearing suspense accounts.
• Respond to account enquiries and help customers understand and resolve billing or payment matters.
• Process electronic payments and prepare direct debit files for Council's bank.
• Work with the wider Revenue team to improve processes and maintain an efficient, reliable service.

Skills

Numerical skills

Customer service

Attention to detail

Communication

Education

Certificate IV in Accounting/Finance

Diploma-level qualification

Tools

Excel

Accounting systems

Job description

In this role, you will manage the day-to-day administration of Council's debtor accounts-from issuing invoices and allocating payments through to monitoring outstanding balances and completing initial follow-up action. You will also maintain customer records, process refunds and direct debits, assist with reconciliations and respond to account enquiries.

Accuracy and follow-through are important in this role, but so is customer service. You will often be the person helping customers understand their account, resolve a payment issue or work through what needs to happen next.

This is a practical, hands-on finance role offering variety, responsibility and the opportunity to contribute to the effective management of Council's revenue.
In this role, you will:

• Manage the timely issue and collection of Council debtor accounts.
• Allocate payments accurately and investigate payment errors or mismatches.
• Process authorised refunds, transfers and adjustments for debtor accounts.
• Issue monthly statements for outstanding accounts.
• Review outstanding balances, issue overdue notices and refer accounts for further recovery action when required.
• Maintain accurate customer and debtor records, including creating new accounts and resolving duplicate records.
• Assist with reconciling debtor balances to the general ledger and clearing suspense accounts.
• Respond to account enquiries and help customers understand and resolve billing or payment matters.
• Process electronic payments and prepare direct debit files for Council's bank.
• Work with the wider Revenue team to improve processes and maintain an efficient, reliable service.

You will be organised, accurate and comfortable working with financial systems and detailed account information. You will be able to manage routine deadlines while responding professionally to customer enquiries and resolving issues as they arise.

You will also have:

• A minimum Certificate IV in Accounting, Finance or an equivalent qualification. Diploma-level qualifications will be viewed favourably.
• Experience processing, recording and reconciling financial or property-related transactions.
• Sound numerical skills and a strong eye for detail.
• The ability to investigate discrepancies and work through routine financial problems.
• Experience providing professional customer service to internal and external customers.
• Good communication skills and the ability to build constructive working relationships.
• The ability to organise your workload and meet required timeframes.
• The ability to interpret and apply relevant legislation, regulations, standards and procedures.
• Confidence using Microsoft Office, particularly Excel, and accounting or property-based systems.

Experience in local government is not essential. What is important is your ability to work accurately, learn systems quickly and provide a reliable service to customers and colleagues.

Salary: Commencing salary circa $68,000p.a. plus superannuation.

Location: This position will be based at our Administration Centre in Yalawanyi Ganya at 2 Biripi Way, Taree. You may also be required to be based from other Council sites across the MidCoast Council region.

Tenure: Permanent, Full Time.

For questions relating to the position requirements please contact David Roach - Financial Operations and Compliance Coordinator who is the hiring manager for this role. David can be reached on (02) 7955 7*** or at ***********@midcoast.nsw.gov.au.

For enquiries regarding the application process contact Corinne Matlwaski, Human Resources Business Partner who is the HR representative for this role. Corinne can be reached on (02) 7955 7*** or at ***************@midcoast.nsw.gov.au.

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