Returns & Refurbishment Team Leader

Dyson; Sydney; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Product discounts

Above market parental leave

Generous annual leave

Job summary

Dyson Australia is seeking a Returns & Refurbishment Team Leader to oversee daily reverse logistics operations in NSW. You will coach a hands-on team to process, inspect and adjudicate returns, driving fast turnarounds on genuine exchanges and refunds while ensuring safety and policy compliance.

You will coordinate refurbishment schedules, optimize workflows, and manage stock flows across the ANZ plants and DHL sites, keeping costs under control and quality high.

Qualifications

• Minimum 4 years of hands-on operational and team leadership experience in warehouse, logistics, manufacturing, or supply chain.
• Demonstrated WHS compliance and site safety management.
• Proven track record of hitting operational targets in a structured environment.
• Experience handling customer queries and stakeholder interactions.
• Cost tracking, resource scheduling and operating budgets familiarity.
• Working knowledge of SAP and Manhattan WMS plus MS Office.

Responsibilities

• Supervise daily returns processing to ensure fast turnarounds and protect the customer experience.
• Adjudicate customer claims and enforce policies against fraud.
• Screen returned products at intake to evaluate cost recovery and downstream pathways.
• Plan and execute daily refurbishment schedules aligned with parts and demand.
• Apply Dyson standards to maintain high-quality output at the Australian plant.
• Optimize workflow efficiencies across the returns lifecycle from intake to storage.
• Oversee inventory controls and regular stock counting across ANZ service plants.
• Drive team performance to meet yields, maintain quality, and manage refurbishment costs.
• Manage SAP return transactions and perform audits for SAP vs Manhattan WMS alignment.
• Streamline stock flow between the Taren Point facility and DHL sites.
• Lead, coach and support the team to hit KPIs and ensure daily accountability.
• Coordinate onboarding, training, and regular performance check-ins.

Skills

Team leadership

Communication skills

Problem-solving

Staff coaching

Tools

SAP

Manhattan WMS

MS Office

Job description

About the Role

Reporting directly to the ANZ Service Operations Manager, the Returns & Refurbishment Team Leader oversees daily operations within Australia’s reverse logistics stream. The role leads, coaches, and supports a hands‑on team to efficiently process, inspect, and adjudicate returned Dyson machines. The primary focus is maintaining fast turnarounds on genuine exchange and refund claims while ensuring safety and policy compliance. Once assessed, the position directs the physical segregation of returned stock into optimised streams, retention for refurbishment, parts harvesting, or eco‑friendly recycling, balancing everyday output targets with cost and quality goals.

Main responsibilities include but not limited to:-

• Supervise daily returns processing to ensure fast turnarounds and protect the customer experience
• Adjudicate customer claims, processing genuine exchanges while enforcing policies against fraud
• Screen returned products at intake to evaluate cost recovery and determine downstream pathways
• Plan and execute daily refurbishment schedules aligned with parts availability and sales demand
• Apply global Dyson operational standards to maintain high‑quality output at the Australian plant
• Optimise workflow efficiencies across the entire returns lifecycle, from intake to final storage
• Oversee inventory controls and regular stock‑counting to ensure accuracy across ANZ service plants
• Drive team performance to meet production yields, maintain quality, and keep refurbishment costs below $45 per unit
• Manage SAP‑side return transactions and perform routine audits to ensure alignment with Manhattan WMS
• Streamline the physical flow of stock between the Taren Point facility and various DHL sites
• Lead, coach, and support the team to drive daily accountability and hit core operational KPIs
• Coordinate onboarding, daily training, team engagement, and regular performance check‑ins

About You

To be successful in this role you will be an energetic, results‑driven self‑starter with a practical approach to problem‑solving, solid attention to detail, and clear communication skills. You are a collaborative team builder who fosters a positive culture, easily supports staff, and builds good working relationships across the floor. Combining an engaging approach with strong organisation, you see daily tasks through to completion while successfully navigating operational challenges.

Previous Skills & Experience

• Minimum 4 years of hands‑on operational and team leadership experience within a warehouse, logistics, manufacturing, or supply chain environment
• Proven responsibility for workplace health and safety (WHS) compliance and site safety management
• Demonstrated track record of hitting operational and performance targets in a structured environment
• Experience handling customer queries, stakeholder interactions, and maintaining satisfaction standards
• Familiarity with basic cost tracking, resource scheduling, and operational budgets
• Working knowledge of SAP and Manhattan WMS (or similar warehouse management systems) alongside competent MS Office skills

Outside of a competitive salary, our team members receive generous product discounts, additional paid annual leave, a generous, above market parental leave scheme and ongoing learning and development opportunities.

At Dyson, our people are at the heart of everything we do. We value you bringing yourself to work and we want to deliver an employee experience that matches the quality we give to our customers.

We have a vibrant and diverse culture that is geared towards recognition and realising ambition. You'll have regular social activities to take part in and you'll work with a fantastic team of people every day.