Return to Work Specialist

eml; City of Melbourne; Hybrid; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Hybrid work options

Fitness Passport

Discounts at retailers

Corporate wellbeing program

Learning & development

EAP for employees and families

Company celebration events

Annual incentive scheme

Job summary

EML is Australia’s leading personal injury claims manager, seeking a Return to Work Specialist in Melbourne on a full‑time basis. You will support claims teams, coordinate RTW plans and collaborate with Case Managers to deliver safe, sustainable outcomes for injured workers.

We value empathy, problem-solving and a commitment to helping people regain their lives after injury. Hybrid work options and strong development pathways are available to foster long‑term growth.

Qualifications

• Proven experience in workers compensation and injury management.
• Strong relationship-building skills with injured workers, employers and healthcare professionals.
• Experience identifying barriers to return to work and creating practical solutions.
• Solid understanding of workers compensation legislation and guidelines.
• Experience delivering training and coaching to claims teams.
• Tertiary Allied Health qualifications are highly regarded.

Responsibilities

• Provide specialist guidance to claims teams on strategies for safe and sustainable RTW outcomes.
• Collaborate with Case Managers to support RTW goals and rehabilitation plans.
• Engage with Occupational Rehabilitation providers to coordinate safe RTW for injured workers.
• Offer expert advice on complex claims and RTW activities, including stakeholder engagement.
• Review current claims practices to identify trends and opportunities for improvement.

Skills

Workers compensation

Injury management

Return to work

Relationship building

Training & coaching

Allied health knowledge

Education

Allied Health degree

Job description

Why Join EML?

An Award-Winning Celebratory Culture That Recognises You

EML is known for its strong culture of appreciation, connection and celebration. Our people benefit from a powerful Reward & Recognition program, with more than 30,000 recognition moments shared in a single year, making our people feel valued and supported.

Flexibility That Supports Your Life

After your probation (subject to performance), you have the flexibility to work from home along with the choice between:

• Monthly rostered days off , or


• A 9-day fortnight

giving you more control over your time and work life balance.

Grow With a Specialist Organisation

Because personal injury is the only thing we do, EML offers one of the most stable and future‑focused careers in the industry. Our deep expertise, purpose‑driven work and development pathways help you build a long‑term career in a field where your skills will always be in demand. EML's investment in AI-powered technology is designed to reduce admin, giving you more time to focus on making a real difference in people's lives.

Make a real difference in people's lives with EML

Are you passionate about helping people get their lives back after injury or illness?

As Australia's largest specialist in personal injury claims management, our sole focus is helping people return to work safely and confidently after a workplace incident.

We're now welcoming applications for a Return to Work Specialist to join our supportive, purpose‑driven team in Melbourne on a permanent, full time basis. This is deeply meaningful work where your empathy, problem‑solving and commitment have a profound impact every single day.

What You’ll Be Doing

• Provide specialist assistance and guidance to team members regarding all facets of claims management strategy.


• Provide hands on support to claims teams, partner with Case Managers to work towards safe and sustainable RTW outcomes.


• Undertake discussions with case managers to ensure soundly based rehabilitation & RTW goals are established to allow for focused RTW activity.


• Maintain engagement with Occupational Rehabilitation providers to ensure collaboration around safe and sustainable RTW for injured workers.


• Provide specialist advice on complex claims strategy as well as undertaking RTW activities, inclusive of direct engagement with external stakeholders.


• Review and provide feedback on current claims management practices, ensuring emerging trends are identified and managed.

What We’re Looking For

It's ok if you haven't done this before, what matters most is your commitment to helping others that can make you a great fit for the role. Do you have...

• Proven experience in workers compensation is essential, with a strong background in injury management and supporting safe, sustainable return to work outcomes.


• Strong relationship‑building skills, with the ability to engage injured workers, employers, treating health professionals and internal teams to support positive outcomes.


• Experience identifying barriers to return to work and developing practical strategies to overcome them.


• Sound understanding of relevant workers compensation legislation, regulations and guidelines, with the ability to interpret and apply them in practice.


• Experience providing training, coaching and specialist advice to strengthen the capability of claims teams.


• Tertiary qualifications in Allied Health, including Occupational Therapy, Physiotherapy, Rehabilitation, Nursing, Psychology, Social Work or Exercise Science, are highly regarded.

Why You’ll Love Being Part of EML

• Hybrid work options for better balance.


• Fitness Passport providing heavily discounted access to your local gyms, pools and fitness facilities.


• Discounts at 350+ retailers via RewardsHub plus discounts with corporate banking, super and private health insurance partners.


• Corporate wellbeing program , including gym and health insurance discounts.


• Comprehensive learning and development tailored to help you grow.


• More than a traditional Employee Assistance Program, our EAP provides access to professional medical advice and safety features for our employees and their families


• Company-wide celebration events that keep us connected.


• Annual incentive scheme + regular salary reviews .

Ready to Make an Impact?

If you’re looking for a purposeful, people‑focused career with stability, balance and a culture that celebrates you we would love to hear from you.