Return To Work Advisors

Itoh Talent Partners; Brisbane; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

50% work from home

Brisbane CBD location

Structured onboarding and ongoing team

Progression across areas

Job summary

Itoh Talent Partners is seeking an Injury Advisor to focus on mental injury claims in Brisbane. You will help shape the new team, gather and review evidence, and make fair, well-reasoned decisions while guiding both workers and employers with empathy.

Responsibilities include initiating early return-to-work conversations, turning complex information into clear recommendations, and supporting a range of employers from small businesses to large organisations.

Qualifications

• Experience in injury management or return-to-work processes.
• Ability to gather medical evidence and make defensible decisions.
• Strong communication with injured workers and employers.

Responsibilities

• Make liability decisions on mental injury claims by gathering evidence and applying legislation.
• Guide both injured workers and employers through the process with empathy.
• Initiate return-to-work conversations early to support quick recovery.
• Explain complex information clearly in writing and verbally.

Job description

About the opportunity

Our client is a growing and transforming insurer. Mental injury claims are rising, and they are some of the most complex claims to decide. To deal with this, they are setting up a new team of Injury Advisors who will focus only on these claims.

This is a chance to join a new team at the start. You’ll help shape how the team works and make a real difference for people and employers at a difficult time.

What you’ll do

• Make liability decisions on mental injury claims: gather and review evidence, apply legislation and reach a fair, well-reasoned decision.
• Support two customers equally: guide both the injured worker and the employer through the process with empathy and clear communication.
• Start return-to-work early: begin return-to-work conversations while a claim is still being decided, when it’s safe and in line with medical advice, so people are in a better position from day one.
• Turn complexity into clarity: work through large volumes of information, pick out what matters, and explain decisions in plain language, in writing and verbally.
• Work with a wide range of employers: from small businesses facing their first claim, who need guidance and education, to large government and corporate organisations with mature injury management programs.

Why your background fits

If you’ve worked as a Safety or WHS Advisor, Injury Management Advisor or Consultant, Return to Work Coordinator or Advisor, or Rehabilitation Consultant, you already have many of the skills this role needs:

• Managing workplace injuries and recovery, from the first report through to a safe return to work
• Working with injured workers, employers and treating providers at the same time, and staying neutral
• Weighing medical and workplace information, then making clear, defensible decisions
• Understanding how workplaces operate, including psychosocial risk, and what gets in the way of recovery
• Negotiating and influencing outcomes with empathy

What’s in it for you

• 50% work from home
• Brisbane CBD location, easy to reach by train
• Structured onboarding and ongoing support
• Real opportunity to progress, with pathways across a variety of areas

This is a unique opportunity with an organisation that is growing and transforming.