Injury Advisor

Itoh Talent Partners; Brisbane; On-site; AUD 70,000 - 90,000; Full time

Job summary

Itoh Talent Partners is partnering with a government workers' compensation insurer to build a new Injury Advisors team focused on mental injury claims. This role offers the chance to shape how the team operates and make a meaningful difference for workers and employers during challenging times.

You will review evidence, apply legislation, and guide both injured workers and employers with empathy. Start early return-to-work conversations and turn complex information into clear decisions, across a

Qualifications

• Experience handling sensitive and complex workplace issues.
• Ability to apply policy or legislation to real cases.
• Strong evidence gathering and clear outcome documentation.

Responsibilities

• Make liability decisions on mental injury claims by reviewing evidence and applying relevant legislation.
• Support injured workers and employers with empathetic, clear guidance through the process.
• Initiate return-to-work conversations early when safe and appropriate.
• Explain complex information in plain language, both in writing and verbally.
• Engage with a wide range of employers from small businesses to large organisations.

Skills

HR Advisor

Employee Relations

Return-to-Work

Stakeholder Management

Job description

You've handled difficult workplace conversations, worked through complex cases and helped people get back to work safely. Now use those skills in a role built around them.

About the opportunity

Our client is a government workers' compensation insurer. Mental injury claims are rising, and they are some of the most complex claims to decide. To deal with this, our client is setting up a new team of Injury Advisors who will focus only on these claims.

This is a chance to join a new team at the start. You'll help shape how the team works and make a real difference for workers and employers at a difficult time.

What you'll do

• Make liability decisions on mental injury claims: gather and review evidence, apply legislation and reach a fair, well-reasoned decision.
• Support two customers equally: guide both the injured worker and the employer through the process with empathy and clear communication.
• Start return-to-work early: begin return-to-work conversations while a claim is still being decided, when it's safe and in line with medical advice, so people are in a better position from day one.
• Turn complexity into clarity: work through large volumes of information, pick out what matters, and explain decisions in plain language, in writing and verbally.
• Work with a wide range of employers: from small businesses facing their first claim, who need guidance and education, to large government and corporate organisations with mature injury management programs.

You've handled difficult workplace conversations, worked through complex cases and helped people get back to work safely. Now use those skills in a role built around them.

About the opportunity

Our client is a government workers' compensation insurer. Mental injury claims are rising, and they are some of the most complex claims to decide. To deal with this, our client is setting up a new team of Injury Advisors who will focus only on these claims.

This is a chance to join a new team at the start. You'll help shape how the team works and make a real difference for workers and employers at a difficult time.

What you'll do

• Make liability decisions on mental injury claims: gather and review evidence, apply legislation and reach a fair, well-reasoned decision.
• Support two customers equally: guide both the injured worker and the employer through the process with empathy and clear communication.
• Start return-to-work early: begin return-to-work conversations while a claim is still being decided, when it's safe and in line with medical advice, so people are in a better position from day one.
• Turn complexity into clarity: work through large volumes of information, pick out what matters, and explain decisions in plain language, in writing and verbally.
• Work with a wide range of employers: from small businesses facing their first claim, who need guidance and education, to large government and corporate organisations with mature injury management programs.

Why your background fits

If you've worked as an HR Advisor, Employee Relations Advisor/Consultant or Return to Work Coordinator/Advisor, you already have many of the skills this role needs.

• Managing sensitive, emotional and sometimes adversarial matters, such as grievances, complaints, investigations or injury cases
• Applying policy, awards or legislation to real situations and making defensible decisions
• Gathering and weighing evidence, then documenting clear outcomes
• Building trust with employees and managers at the same time, and staying neutral
• Understanding how workplaces operate, and what it takes to support someone back to work

This is a unique opportunity with an organisation that is growing and transforming.