Retirement Village Community Manager

Aveo; Sydney; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Laptop, phone and onboarding training

Paid Parental Leave

Purchased Annual Leave

Annual salary reviews and bonus scheme

Employee Referral Program

Employee Assistance Program

Health Insurance discounts

Annual flu vaccinations and skin check

Job summary

Aveo Maple Grove Retirement Village in Casula is seeking a Community Manager to lead day-to-day operations and cultivate exceptional resident service. You will oversee compliance, safety, facilities, budgets and a large team, building a culture of care and strong resident relationships.

You will report to the General Manager - Operations, partnering with Care, Facilities, Finance and other teams to enhance performance and resident wellbeing across the community.

Qualifications

• Demonstrated experience in a customer-facing Operations or General Manager role in a similar or adjacent industry (e.g. Hospitality, Hotel/Tourism or Retirement Living).
• Highly developed interpersonal skills with a passion for leading a large team and working with a wide range of stakeholders.
• Demonstrated experience in customer engagement and satisfaction, skilled in managing complex resident concerns with the ability to guide conversations to practical, fair and positive outcomes.
• A resilient and self-motivated attitude with a strong focus on KPI improvements, financial results, and resident satisfaction.
• Financial acumen with experience in P&L budgets and confident in presenting budgets or community updates to a very large group of residents
• Thorough knowledge of Microsoft Office and ability to learn multiple software applications
• Two (2) COVID-19 vaccinations (required)

Responsibilities

• Lead operations of village services, including compliance, safety & security, people leadership, facilities management and resident culture.
• Foster resident satisfaction by promoting open communication, professionalism, honesty, and regular resident connection.
• Oversee community budgets and present to residents in partnership with internal finance partners and resident committees.
• Collaborate with on-site maintenance, external contractors and Aveo Facilities to improve facilities and grounds.
• Demonstrate people leadership through recruitment, onboarding, rostering, performance management and development of department managers.
• Manage workplace risks, DoA compliance and resolve difficult interactions with composure.
• Partner with Facilities, Operations, Care, Marketing, Legal, Sales and Risk teams.
• Enable residents to maintain independence through collaboration with residents and resident committees.

Skills

Customer-facing leadership

People management

Stakeholder management

Budgeting / P&L

Microsoft Office

Retirement living knowledge

Team leadership

Education

Business degree

Job description

Location: Maple Grove Retirement Village – 25-29 Pine Rd, Casula NSW 2170

Opportunity: Permanent Full-time

Reports to: General Manager - Operations

The Opportunity

Maple Grove Retirement Village is one of Aveo's tight-knit senior living communities, set on beautifully landscaped gardens in the peaceful, leafy surrounds of Casula, just 34km southwest of Sydney's CBD. Residents enjoy easy access to everyday conveniences, with Casula Central Shopping Centre, Liverpool Hospital, Whitlam Aquatic Centre and the Fairfield Showgrounds all close by. As the Community Manager, you will lead from the front in creating a culture of customer service, driving improvements, resolving challenges with compassion, and fostering an environment where residents feel supported. You will provide resilient leadership and management by overseeing the entire day-to-day operations and performance of this community to create a positive and welcoming environment. Leading by example, you will develop a culture of impeccable resident satisfaction, financial performance, facilities management and people leadership. This is a diverse, hands-on operations role - ideal for someone with a background in Hotel, Tourism, Hospitality or Operations Management.

Your Impact

• Take ownership and lead operations of village services, including compliance, safety & security, people leadership, facilities management and resident culture.
• Foster a culture of resident satisfaction by promoting open communication, professionalism, honesty, and regular resident connection across the community.
• Oversee and implement community finance budgets by partnering with internal finance partners, resident committees and delivering presentations to residents.
• Work closely with the on-site maintenance team, external contractors and the Aveo Facilities team to improve the facilities and grounds for the overall community.
• Display a strong sense of people leadership, including recruitment, onboarding, rostering, performance management and development of your department managers & team members.
• Demonstrate resilience and composure, making sound decisions and resolving issues effectively while managing difficult interactions, workplace risks, and compliance obligations (including DoA).
• Partner with a wide range of internal teams, including (but not limited to): Facilities, Operations, Care, Marketing, Legal, Sales and Risk.
• Enable residents to maintain their optimum level of independence and build interpersonal relations through collaboration with residents and resident committee members.

Why Aveo?

• Permanent full-time position managing the day-to-day operation of a well-established retirement community
• Laptop, phone and onboarding training provided
• Paid Parental Leave and Purchased Annual Leave options
• Two (2) additional leave days per calendar yearli>
• Annual salary reviews and annual bonus incentive scheme
• Employee ReferralProgramand Employee Assistance Program
• Discounts to Health InsuranceandRetail & Leisure partner providers
• Annual flu vaccinations and skin checks

What you’ll bring

• Demonstrated experience in a customer-facing Operations or General Manager role in a similar or adjacent industry (e.g. Hospitality, Hotel/Tourism or Retirement Living).
• Highly developed interpersonal skills with a passion for leading a large team and working with a wide range of stakeholders.
• Demonstrated experience in customer engagement and satisfaction, skilled in managing complex resident concerns with the ability to guide conversations to practical, fair and positive outcomes.
• A resilient and self-motivated attitude with a strong focus on KPI improvements, financial results, and resident satisfaction.
• Financial acumen with experience in P&L budgets and confident in presenting budgets or community updates to a very large group of residents
• Thorough knowledge of Microsoft Office and ability to learn multiple software applications
• Tertiary qualification in business or related discipline (desirable, not essential)
• Two (2) COVID-19 vaccinations (required)

Who we are

As a leader in retirement living, with 30 years' experience, Aveo provides the stability and confidence to try new things and keep innovating. Owned by The Living Company, we're on an exciting journey of growth. Our in-house range of services is holistic, supporting our customers in their independence for as long as possible. This helps us deliver seamless experience for our 10,000 residents across 60+ diverse communities nationwide. We're a dedicated group of over 1000 caring, friendly team members; united with our core values; Kindness, Care and Respect. Together we create thriving communities that help retired Australians be their best selves.