Retirement Sales Specialist

MyPlace; North Lakes; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Extra leave: My Day

Wellbeing support 24/7

Job summary

Levande in Australia is seeking a Retirement Sales Specialist to engage prospective residents and families, guiding them from enquiry to village tours. You will build rapport, explain options, and drive conversions while collaborating with the national Sales & Marketing team.

You’ll handle inquiries via phone, email and live chat, maintain CRM records, and support village events and campaigns. Brisbane-based with remote options across Sydney or Melbourne.

Qualifications

• Experience in sales, sales support or customer service.
• Familiar with CRM and digital tools.
• Experience in retirement living or real estate is highly regarded.

Responsibilities

• Respond to enquiries by phone, email and live chat; arrange tours with the sales team.
• Follow up with prospective residents and work toward targets; keep Salesforce records current.

Skills

Sales or customer service experience

CRM usage

Tools

Salesforce

Job description

Help people go from wondering whether retirement living is right for them to walking through a village and seeing what life there could look like.

As a Retirement Sales Specialist at Levande, you’ll be one of the first people prospective residents and their families speak with. You’ll ask what matters to them, explain their options and help turn enquiries into village tours. If you enjoy building rapport and following through, this is a chance to bring your sales or customer service experience into retirement living.

You’ll join our national Sales & Marketing team and report to the Sales Manager.Brisbane is the preferred location, and we’re also open to candidates based in Sydney or Melbourne. If you’re based in Brisbane, you’ll combine working from home with time at Levande North Lakes.

Why You’ll Like Working Here

Levande operates retirement communities across Australia. You’ll work with Sales Professionals, village teams and our award-winning Marketing team, gaining a broader understanding of how retirement living sales works across different communities. You’ll build practical skills in Salesforce, lead management and online property listings, and share what you hear from prospective residents with Marketing to help shape future campaigns.

• Build your skills through Levande’s Sales & Marketing Career and Development Pathways and on-demand learning library.
• Take an extra day of leave each year through My Day.
• 24/7 wellbeing support: Access Sonder, your Everyday Wellbeing Companion, for confidential health, safety and wellbeing support for you and your family.

What You’ll Be Working On

• Respond to enquiries by phone, email and live chat. Learn what customers are looking for, answer their questions and arrange tours with the sales team.
• Follow up with prospective residents and work towards targets for converting enquiries into village tours. Keep Salesforce records current so colleagues can pick up the conversation and tailor their follow-up.
• Manage property listings on Levande’s website and external real estate platforms. Keep information accurate and use virtual furnishing to help customers picture the space.
• Coordinate the Friends to Neighbours resident referral program and keep the sales team’s shared resources and mailing lists up to date.
• Support sales campaigns, village events and open days, and share customer feedback with Marketing to inform future campaigns.

What Type of Person Will Be Successful

You listen carefully, build trust and know how to keep a conversation moving. You’re comfortable using a CRM and other digital tools, and you stay on top of the details when balancing enquiries, follow-up and listings.

You’ll bring experience in sales, sales support or customer service.

Experience in retirement living or real estate is highly regarded, and skills from aged care, financial services or hospitality can also translate well.

If you’re exploring roles such as Sales Coordinator, Customer Engagement Consultant or Sales Support Specialist, this role brings together elements of all three.

At Levande, our people create communities where older Australians can live well every day. We know the best communities are built by teams with diverse experiences, perspectives and backgrounds. That's why we're committed to creating an inclusive workplace where everyone feels respected, valued and empowered to thrive. We welcome applications from people of all backgrounds and lived experiences.