Retirement Living Village Manager

seek.com.au; Willowbank; Vor Ort; AUD 70.000 - 95.000; Vollzeit

Zusammenfassung

Palm Meadows Over 50s Village in Willowbank, QLD, seeks a hands-on Village Manager to oversee daily operations, foster a welcoming community, and assist with home sales.

You will manage front office duties, coordinate events, maintain facilities, and provide operational support to Willowbank Caravan Park as required. Live on site, full-time role with weekend events. Negotiation and customer service skills are essential.

Qualifikationen

• Experience in retirement living management.
• Knowledge of the Manufactured Homes (Residential Parks) Act 2003.
• Experience using RMS (or similar software).
• Experience supporting residential or property sales.
• Strong Microsoft Office skills.

Aufgaben

• Oversee day-to-day operations including compliance, safety and presentation.
• Build and maintain positive relationships with residents.
• Respond to resident feedback and operational matters promptly.
• Assist with home sales, contracts, settlements and resident orientation.
• Manage front office duties and RMS account management.
• Coordinate and organise community events and group outings.
• Maintain village grounds, facilities and equipment.
• Carry out general maintenance and minor repairs.
• Rubbish collection runs and general village duties.
• Provide operational support to Willowbank Caravan Park as required.

Kenntnisse

Management experience

Customer service

Communication

Problem-solving

Organisation

Independent work

Tools

RMS software

Microsoft Office

Jobbeschreibung

Palm Meadows Over 50s Village is conveniently located just 15 minutes from Ipswich, 45 minutes from Brisbane and one hour from the Gold Coast. The village currently comprises 75 sites, with plans for additional homes to be developed and offered for sale in the future.

We are seeking an enthusiastic and motivated Village Manager to oversee the day-to-day operation of the village, foster a welcoming and positive community environment, and assist with the sale of existing homes.

This is a varied, hands-on role requiring someone who is equally comfortable managing residents and administration as they are assisting with practical tasks around the village. The successful applicant will also provide support to Willowbank Caravan Park as required.

Key responsibilities

• Manage the day-to-day operations of the village, including compliance, safety and presentation
• Build and maintain positive relationships with residents
• Respond to resident feedback, concerns and operational matters promptly and professionally
• Assist with home sales, contracts, settlements and the orientation of new residents
• Manage front office duties, including account management using RMS
• Coordinate and organise community events and group outings
• Maintain village grounds, facilities and equipment
• Undertake general maintenance and minor repairs as required
• Carry out rubbish runs and other general village duties
• Maintain the cleanliness and presentation of the office, amenities and community hall
• Provide operational support to Willowbank Caravan Park as required

About you

To be successful in this role, you will ideally bring:

• Previous management experience within retirement living
• Sound knowledge of the Manufactured Homes (Residential Parks) Act 2003
• Previous experience using RMS (or similar software)
• Experience supporting residential or property sales
• Strong Microsoft Office skills
• A genuine commitment to delivering excellent customer service
• Strong communication, organisation and problem-solving skills
• A friendly, professional and approachable manner
• Strong general maintenance and practical repair skills
• An LR licence (or above) to operate the village bus, or a willingness to obtain one
• A willingness to work closely with the owners to achieve shared goals
• Initiative and fresh ideas to support the continued growth and development of the village

Role requirements

• Live on site in the accommodation provided, with utilities included
• Work full-time, Monday to Friday, with some weekend work required for community events and other village activities
• Maintain a consistently high standard of resident and customer service
• Be confident working independently and taking responsibility for day-to-day operations
• Have sound computer skills and communicate effectively with residents, customers, contractors and management
• Work collaboratively as part of the broader team
• Be willing to undertake both administrative and hands-on duties as required

Only applicants considered suitable for the position will be contacted.

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