Retirement Living Leader - Multi-Site (Flexible/WFH)

Southern Cross Care WA; Cockburn; Hybrid; AUD 95,000 - 135,000; Full time

Benefits offered by this job

Not-for-profit salary packaging

Free employee assistance program

Flexible working environment

Annual leave starting at 4 weeks

Job summary

Southern Cross Care WA is seeking a Retirement Living Manager to lead and oversee multiple retirement communities from our Frank Prendergast House location in Success, WA. The role emphasizes strong operational leadership, financial stewardship, and delivering excellent resident experiences.

You will work with Village Managers, residents and internal teams to ensure compliant, thriving villages with exceptional living experiences and ongoing strategic improvements.

Qualifications

• Demonstrated leadership experience across multi-site operations or community environments.
• Strong financial management and budgeting skills with data-driven decisions.
• Experience overseeing operations with regulatory compliance.
• Excellent stakeholder engagement and communication abilities.
• Proven ability to manage issues, risks and competing priorities.

Responsibilities

• Lead Village Managers to achieve operational excellence across multiple retirement communities.
• Drive positive resident experiences and address resident concerns and feedback.
• Build relationships with residents, committees, families and stakeholders.
• Oversee village budgets, monitor performance and identify improvement opportunities.
• Ensure compliance with retirement living legislation, village rules and policies.
• Collaborate with maintenance, sales, refurbishment, marketing and client experience teams.
• Lead risk management and promote safe, compliant village operations.
• Support village sales, occupancy growth, accreditation activities and strategic projects.

Skills

Leadership

Financial management

Budgeting

Stakeholder engagement

Regulatory compliance

Problem solving

Continuous improvement

MS Office

Job description

Southern Cross Care WA is seeking a Retirement Living Manager to lead and oversee multiple retirement communities from our Frank Prendergast House location in Success, WA. The role emphasizes strong operational leadership, financial stewardship, and delivering excellent resident experiences.

You will work with Village Managers, residents and internal teams to ensure compliant, thriving villages with exceptional living experiences and ongoing strategic improvements.