Retirement Living Administration Officer

Churches of Christ in Queensland; Toowoomba Regional; On-site; AUD 55,000 - 70,000; Part time

Benefits offered by this job

Competitive remuneration and superannu

Annual leave

Professional development opportunities

Supportive workplace culture

Job summary

Churches of Christ in Queensland – Toowoomba QLD is seeking a Retirement Living Administration Officer to be the welcoming first point of contact for residents, families, visitors and stakeholders. Reporting to the Service Manager, you will support the day-to-day operations and deliver accurate administrative processes.

This permanent part-time role (60 hours per fortnight) runs Monday to Friday 9am–3pm. The ideal candidate has a Certificate III in Business, at least one year of administration

Qualifications

• Certificate III in Business or equivalent (highly regarded).
• Minimum 1 year of administration experience.
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).

Responsibilities

• Maintain staff rosters, coordinate vacant shift coverage and generate scheduling reports.
• Support staff onboarding and maintain accurate training, registration and compliance records.
• Coordinate resident admission, transfer and discharge documentation, including agreements and system updates.
• Manage resident enquiries and waitlists and assist with prospective resident fee information.
• Respond to enquiries from residents, families and training.
• Assist with accounts payable, receipting, banking, stationary supplies and records management.

Skills

Customer service

Attention to detail

Interpersonal skills

Organisational skills

Team collaboration

Education

Certificate III in Business or equivalent

Tools

Microsoft Office

Job description

Retirement Living Administration Officer

Churches of Christ in Queensland – Toowoomba QLD

Administration Officer | Retirement Living –Toowoomba-Nubeena Village, QLD

Churches of Christ

Permanent Part Time (60 Hours Per Fortnight) – (Monday to Friday 9am-3PM- No weekends)

About the opportunity:

As our Administration Officer with Churches of Christ Retirement Living, Southern Downs, you will be the welcoming and professional first point of contact for residents, families, visitors, and stakeholders. Reporting to the Service Manager, you will play a vital role in supporting the smooth day-to-day operations of the service, delivering exceptional customer service while ensuring administrative processes are completed accurately and efficiently.

What you’ll be responsible for:

• Maintain staff rosters, coordinate vacant shift coverage and generate scheduling reports.
• Support staff onboarding and maintain accurate training, registration and compliance records.
• Coordinate resident admission, transfer and discharge documentation, including agreements and system updates.
• Manage residential enquiries and waitlists and assist with prospective resident fee information
• Respond to enquiries from residents, families and training
• Assist with accounts payable, receipting, banking, stationary supplies and records management.

About you

You are a personable and detail-focused individual who thrives on creating positive connections and delivering exceptional administrative support. You enjoy contributing to a welcoming community where residents and staff feel valued, supported, and respected.

You'll ideally bring:

• Certificate III in Business/or equivalent experience (Highly Regarded)
• Minimum 1 year of administration experience
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Strong communication and interpersonal skills
• A current National Police Certificate and NDIS Worker Screening Check (or willingness to obtain)

Importantly, you will be someone who closely aligns with our organisational values of: Integrity, Compassion, Excellence and Courage.

Why join Churches of Christ?

Churches of Christ is one of Australia's largest and most diverse not-for-profit organisations, with a legacy of care and compassion spanning more than 140 years. Through our faith-based mission, the church and organisation work together to provide holistic support across family services, community housing, retirement living, home care and residential aged care, with services across Queensland and Victoria.

What we offer

• Competitive remuneration and superannuation
• Ability to take-up an ATO supported benefit of up to $18,549 on living expenses (mortgage repayments, rent, entertainment) paid from your gross income – before tax. Potentially reducing your tax burden, dependent upon individual circumstance, working for a for-purpose organisation.
• Generous annual leave to support your wellbeing and work-life balance.
• A supportive and positive workplace culture where collaboration and compassion matter.
• Meaningful work where you can make a genuine difference in the lives of older Australians.
• Opportunities for ongoing learning, development and professional growth.
• The opportunity to be part of a values-driven organisation committed to quality, dignity and compassionate care.