Service Manager | Residential Aged Care

CHURCHES OF CHRIST; Toowoomba Regional; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Remuneration & superannuation

ATO benefits on living expenses

Generous annual leave

Positive workplace culture

Meaningful work

Job summary

Churches of Christ in Queensland is seeking a Service Manager for the Toowoomba Aged Care service. You will lead a 94-bed residential community, drive growth and cultural change, and empower staff to deliver exceptional resident experiences.

You will work with regional and specialist teams to ensure sustainable outcomes, oversee budgets and rostering, and guide the service through refurbishment toward a fully staffed roster.

Qualifications

• Proven experience leading large, diverse teams in aged care or healthcare.
• Track record of building high-performing teams and coaching leaders.
• Strong change leadership and budget/workforce planning capabilities.

Responsibilities

• Lead and develop your team, building a culture of accountability and continuous improvement.
• Champion exceptional resident experiences with high standards of care and safety.
• Drive quality and compliance with governance and regulatory standards.

Skills

Team leadership

Stakeholder engagement

Change leadership

Budgeting

Workforce planning

Quality governance

Job description

Churches of Christ Qld | Toowoomba Aged Care Service

Permanent, Full-Time

Start January 2027

About the Opportunity

As Service Manager of our Toowoomba Aged Care service, you will lead our 94-bed residential community through a period of growth, stability and positive cultural change.

This is a people leadership role at its core. You'll build an engaged workforce, develop leadership capability and create an environment where employees feel valued, supported and empowered to deliver exceptional experiences for residents and their families.

Working closely with your Regional Manager and supported by specialist teams across Governance, Quality and People & Culture, you'll have the autonomy and support to lead your service and achieve sustainable outcomes.

With refurbishment and upgrades underway and the service moving towards a fully staffed roster, this is an exciting opportunity to shape the future of the service and leave a lasting impact.

What you'll be responsible for

• Lead and develop your team, building a positive culture of accountability, collaboration and continuous improvement while empowering leaders to perform at their best.
• Champion exceptional resident experiences, ensuring high standards of care, wellbeing, safety and customer service.
• Drive quality and compliance, maintaining strong clinical governance, accreditation and regulatory standards alongside specialist support teams.
• Oversee service performance, including budgets, workforce planning, rostering and resource management to achieve sustainable operational outcomes.
• Lead positive change, supporting the service through growth, refurbishment and cultural development while navigating complex people matters with confidence.
• Build strong relationships with residents, families, employees and community stakeholders, working collaboratively with your Regional Manager and support teams to manage risks and deliver results.

About you

You're an experienced leader who understands that exceptional resident outcomes are achieved through engaged, capable and supported teams.

You build meaningful relationships, create positive workplace cultures and bring people together around a shared vision.

You’ll ideally bring:

• Proven experience leading large, diverse teams in aged care, healthcare, hospitality, community services or another people-focused environment.
• A track record of building high-performing teams, coaching leaders and creating positive workplace cultures.
• Strong change leadership skills and the ability to guide teams through growth and transformation.
• Sound operational and commercial acumen, including experience with budgets, workforce planning and service performance.
• Confidence navigating complex people matters, having courageous conversations and engaging effectively with stakeholders.
• A collaborative, values-driven leadership style and a commitment to continuous improvement.

Registered Nurse qualifications are welcomed but not essential for success in this role.

Importantly, you will be someone who closely aligns with our organisational values of Integrity, Compassion, Excellence and Courage, and is committed to providing exceptional care to older people.

Why join Churches of Christ?

Churches of Christ is one of Australia's largest and most diverse not-for-profit organisations, with a legacy of care and compassion spanning more than 140 years. Through our faith-based mission, the church and organisation work together to provide holistic support across family services, community housing, retirement living, home care and residential aged care, with services across Queensland and Victoria.

Why Toowoomba?

Combine a rewarding leadership career with a relaxed regional lifestyle. Toowoomba offers a strong community, excellent amenities, beautiful parks and gardens, and convenient access to Brisbane and the surrounding Darling Downs.

What we offer

• Competitive remuneration and superannuation
• Ability to take-up an ATO supported benefit of up to $18,549 on living expenses (mortgage repayments, rent, entertainment) paid from your gross income – before tax. Potentially reducing your tax burden, dependent upon individual circumstance, working for a for-purpose organisation.
• Generous annual leave to support your wellbeing and work-life balance.
• A supportive and positive workplace culture where collaboration and compassion matter.
• Meaningful work where you can make a genuine difference in the lives of older Australians.
• Opportunities for ongoing learning, development and professional growth.
• The opportunity to be part of a values-driven organisation committed to quality, dignity and compassionate care.

We actively encourage and invite applications from Aboriginal and Torres Strait Islander people for all our positions.

Applications will be assessed as they are received.

Location: Toowoomba QLD, Australia

Category: Residential Aged Care

Position Type: Permanent

Job Reference: TB000170

Churches of Christ acknowledges the traditional custodians of the different lands on which we live and work every day. We pay our respects to Elders past, present, and emerging for they hold the memories, traditions, cultures and hopes of First Nations People. We further acknowledge and recognise the resilience of First Nations People.

Contact our Churches of Christ Head Office

PO Box 508
Kenmore QLD 4069
Tel: [phone]
Fax: [phone]