Retail Workforce Planner: Data-Driven Scheduling & Insights

Optus Enterprise; Melbourne; Hybrid; AUD 120,000 - 170,000; Full time

Benefits offered by this job

Flexible working arrangements

Employee discounts

Annual leave and wellbeing programs

Parental leave

Job summary

Optus is seeking a Workforce Planning Analyst to help optimise labour budgets, forecast demand, and drive efficiency across a national store network. You’ll partner with Area and Store Managers and collaborate with central scheduling, payroll, HR, and finance teams.

The role requires strong analytics, advanced Excel, and experience with Dayforce or similar workforce management platforms. Flexible office arrangements are available.

Qualifications

• Experience in workforce planning, labour scheduling, workforce analytics, or a similar operational planning role.
• Strong analytical capability with advanced Excel skills and experience translating complex data into meaningful business insights and recommendations.
• Excellent stakeholder management and communication skills, with the confidence to influence and engage frontline leaders at all levels.
• Experience working with Workforce Management platforms such as Dayforce or a similar system, with an understanding of rostering, labour management, and payroll processes.

Responsibilities

• Partner with Area Managers and Store Managers to optimise labour budgets, workforce performance, and scheduling outcomes across a national retail network.
• Analyse workforce data, forecast labour demand, and provide reporting and insights that support operational decision making and labour cost optimisation.
• Administer and optimise the Dayforce Workforce Management system, supporting rostering, time and attendance, payroll accuracy, and workforce compliance.
• Work closely with scheduling, payroll, HR, finance, and retail stakeholders to identify workforce improvement opportunities and drive continuous operational efficiency.

Skills

Workforce planning

Labour scheduling

Workforce analytics

Stakeholder management

Excel

Data interpretation

Tools

Dayforce

Job description

Optus is seeking a Workforce Planning Analyst to help optimise labour budgets, forecast demand, and drive efficiency across a national store network. You’ll partner with Area and Store Managers and collaborate with central scheduling, payroll, HR, and finance teams.

The role requires strong analytics, advanced Excel, and experience with Dayforce or similar workforce management platforms. Flexible office arrangements are available.