Tours Manager

Voyages Tourism Australia; Douglas Shire; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary and benefits

Resort discounts at Accor Hotels andAy

Career development opportunities

Job summary

Mossman Gorge Cultural Centre invites an experienced Tours Manager to lead our Touring Department, overseeing daily operations, product development, sales growth and guest satisfaction. Reporting to the Operations Manager, you will lead Tour Guides, Team Leaders and Coordinators, shaping authentic Indigenous experiences and ensuring strong commercial outcomes.

A Cert IV in Tourism (Tour Guiding), Senior First Aid, and a Blue Card are preferred, with a passion for Indigenous culture and

Qualifications

• Leadership experience in tourism, hospitality, or cultural experiences.
• Ability to develop new cultural touring products and experiences.
• Strong relationships with industry contacts and community stakeholders.

Responsibilities

• Coordinate daily touring activities with Tours Team Leaders.
• Provide authentic cultural experiences to MGCC guests.
• Develop new cultural touring products and experiences.
• Lead MGCC’s Cultural Reference Group.
• Coordinate familiarisations and media requests with Sales Relations Officer.

Skills

Leadership

Stakeholder management

Communication

Partnership building

Education

Cert IV Tourism

Senior First Aid

Blue Card

Job description

17h ago , from Voyages Indigenous Tourism Australia

Embraced by one of the world's most beautiful locations, the Mossman Gorge Cultural Centre is an enticing destination to introduce visitors to both the stunning natural beauty of the Daintree and the rich culture of the Kuku Yalanji people. We are seeking an experienced and passionate Tours Manager to lead our Touring Department and deliver exceptional cultural tourism experiences. This is an exciting opportunity for a tourism leader who combines operational excellence, commercial acumen and a passion for Indigenous culture to drive business performance and create unforgettable guest experiences.

About the Role

Reporting to the Operations Manager, you will be responsible for the overall success of the Touring Department, leading a team of Tour Guides, Team Leaders and Coordinators while overseeing daily operations, product development, sales growth and guest satisfaction.

You'll play a key role in shaping the future of cultural tourism at Mossman Gorge Cultural Centre, developing authentic experiences that connect visitors with Indigenous culture while ensuring strong commercial outcomes and operational excellence.

Key Responsibilities

• Co-ordination of the daily touring activities with the assistance of the Tours Team Leaders
• Providing authentic quality cultural experiences to Mossman Gorge Cultural Centre’s (MGCC) guests
• Take responsibility for the development of new cultural touring products and experiences
• Take the lead for MGCC’s Cultural Reference Group
• In conjunction with the Sales Relations Officer, ensure all familiarisations and media requests are delivered

About You

To be successful in this role, you will bring:

• Previous leadership experience within tourism, hospitality, visitor attractions or cultural experiences.
• A genuine passion for Indigenous tourism and cultural storytelling.
• Excellent communication and stakeholder management skills.
• Experience building partnerships and maintaining strong relationships with industry contacts and community stakeholders.
• Certificate IV in Tourism (Tour Guiding) or similar tourism qualification.
• Senior First A
  id Certificate, or the ability to obtain one.
• Current Blue Card.
• Knowledge of the local region, Indigenous culture and tourism industry is highly regarded.

What's in it for You?

In addition to working in one of Australia's most iconic and culturally significant destinations, you'll enjoy:

• Competitive salary and benefits
• Resort discounts at Accor Hotels and Ayers Rock Resort
• Career development opportunities across Voyages Indigenous Tourism Australia
• The opportunity to lead a unique Indigenous cultural tourism operation
• A supportive and values-driven workplace that celebrates culture, community and development
• The chance to make a meaningful contribution to preserving and sharing Indigenous culture with visitors from around the world
• A National Criminal History Check is a mandatory step in the recruitment process.
• Please be aware that we do not provide accommodation.