Retail Tech & Service Consultant with Flexible Hours

Telstra Corporation; Brisbane; On-site; AUD 30,000 - 39,000; Full time

Benefits offered by this job

30% discount on Telstra services

Paid parental leave (16 weeks)

Telstra Extra Day Off

Cultural Leave and other leave options

Career development opportunities

Job summary

Telstra is hiring a Retail Customer Service & Sales Consultant at Mount Gravatt. You will assist customers with product selection, service activation, and basic troubleshooting, delivering friendly, knowledgeable support to create positive in-store experiences.

In this role you’ll use consultative selling to meet customer needs, stay up-to-date with Telstra products, and work with the team to hit store targets while providing excellent service daily.

Qualifications

• Great communication skills.
• Solution-oriented approach to customer needs.
• Sales drive with ability to meet KPIs.
• Passion for learning and developing skills.
• Resilience and positive attitude under busy conditions.
• Customer-facing experience preferred.

Responsibilities

• Provide frontline support by helping customers select products and activate services.
• Troubleshoot basic issues and ensure a positive in-store experience.
• Engage with customers to explain Telstra offerings and tailor solutions.
• Collaborate with team to achieve store goals and KPIs.

Job description

Telstra is hiring a Retail Customer Service & Sales Consultant at Mount Gravatt. You will assist customers with product selection, service activation, and basic troubleshooting, delivering friendly, knowledgeable support to create positive in-store experiences.

In this role you’ll use consultative selling to meet customer needs, stay up-to-date with Telstra products, and work with the team to hit store targets while providing excellent service daily.