Retail Tech Concierge: Sales & Service (Flexible Hours)

Telstra Corporation; Australia; Remote; AUD 65,000 - 70,000; Full time

Benefits offered by this job

30% Telstra discount

12% Superannuation

16 weeks paid parental leave

Flexible hours

Future Ready program

Training & career growth

Inclusive culture

Performance rewards

Job summary

Telstra is seeking a Retail Customer Service & Sales Consultant in Melbourne. You will assist customers with product selection, service activation and basic troubleshooting, delivering exceptional experiences and expert guidance. The role emphasizes consultative selling to achieve sales targets, while collaborating with the team to support store goals.

You will join an iconic Australian brand with flexible hours and extensive training programs to develop your career in retail technology.

Qualifications

• Excellent communication skills, both verbal and written.
• Solution-oriented with ability to tailor tech solutions for customers.
• Ambition to meet and exceed sales targets and KPIs.

Responsibilities

• Deliver exceptional customer experiences by helping customers choose products and services.
• Be the go-to tech expert, keeping up-to-date with Telstra offerings.
• Achieve and excel by meeting sales targets and KPIs while maintaining customer satisfaction.
• Collaborate with team to create a welcoming store environment.

Skills

Great communication

Solution-oriented

Sales drive

Passion for learning

Resilience and positivity

Customer-facing experience

Job description

Telstra is seeking a Retail Customer Service & Sales Consultant in Melbourne. You will assist customers with product selection, service activation and basic troubleshooting, delivering exceptional experiences and expert guidance. The role emphasizes consultative selling to achieve sales targets, while collaborating with the team to support store goals.

You will join an iconic Australian brand with flexible hours and extensive training programs to develop your career in retail technology.