Assistant Retail Supervisor - Thrift Emporium

UnitingCare Children, Young People and Families; Cleveland; On-site; AUD 34,000 - 45,000; Full time

Benefits offered by this job

NFP Salary Packaging

Staff discounts

Commission program for high performers

12 weeks paid parental leave

Diversity and inclusion leave

Job summary

UnitingCare Children, Young People and Families in Cleveland, QLD invites applications for an Assistant Retail Supervisor at Thrift Emporium. This permanent full-time role (Sunday - Thursday, Ormiston store) supports a busy thrift operation, leads staff and volunteers, drives sales, and ensures exceptional customer service within a Not-for-Profit framework.

You will coach and develop team members, monitor pricing and promotions, and contribute to a positive, inclusive workplace.

Qualifications

• Demonstrated experience in retail management or hospitality management.
• Coaching and mentoring people to develop performance.
• Ability to deliver high-level customer service and exceed expectations.
• Willingness to learn store roles including visual presentation, stock control and marketing.

Responsibilities

• Demonstrate passion for Thrift Emporium and its purpose in the community.
• Support the Retail Supervisor in all aspects of retail operations and delegate as needed.
• Review pricing, merchandising, promotions and selling techniques to maintain profitability.
• Maintain clear communication within team, regional support and external stakeholders.
• Identify issues and opportunities from selling data and customer feedback.
• Set goals and plan priorities aligned to business strategy.
• Coach direct reports daily to link development to performance improvements.

Skills

Retail management

Coaching

Customer service

POS

Microsoft Office

Retail systems

Tools

POS systems

Job description

Assistant Retail Supervisor - Thrift Emporium

UnitingCare Children, Young People and Families – Cleveland QLD

Full time

3d ago , from UnitingCare Children, Young People and Families

Assistant Retail Supervisor | Thrift Emporium

Employment Term: Permanent Full Time (Sunday - Thursday)

Location: Ormiston (Brand New Store!)

Remuneration: $28.89 p/hr + Super + NFP Salary Packaging (save tax and increase your take home pay) + commission program for high performers

Applications will be reviewed as they are received, and therefore may result in the role closing early if the right applicant is found.

Make a meaningful difference with Thrift Emporium

Thrift Emporium Shops directly support UnitingCare in funding a range of impactful programs we deliver to provide care and dignity to older Australians, people living with disability or mental illness, and individuals experiencing or at risk of homelessness.

As an Assistant Retail Supervisor you’ll be encouraged to grow, develop and feel empowered, contributing to the meaningful work of our Thrift Emporium Shops.

Let’s make a meaningful difference, together.

Your part in our Thrift Emporium team

Along with your passion for your local community and leading a store that provides great customer service you will:

Demonstrate a passion for Thrift Emporium and its purpose, promoting its service and value to the community through personal actions, behaviours, practices and outcomes

Support the Retail Supervisor in all aspects of a retail operation and delegate responsibilities where appropriate to ensure sound business practices are adhered to and sales targets are achieved

Work with staff and volunteers to review and monitor pricing, visual merchandising, promotional events and selling techniques to ensure that profitability is maintained and improved

Maintain effective communication channels within direct team, regional support functions and external stakeholders and provide assistance to team members in handling customer complaints / enquiries.

Identify issues and opportunities based on selling and customer feedback

Set objectives and prioritise tasks, ensuring objectives are tied to overall business strategy

Coach and develop direct reports daily, ensuring development goals are linked to business objectives and improved performance

What makes a difference for us

To be successful for this role you will need to be/have:

Be passionate about Thrift Emporium and be able to articulate its purpose

Demonstrated experience in retail management (or hospitality management), including experience in coaching and mentoring people

Ability to deliver a high level of customer service and exceed customer expectations

Demonstrate enthusiasm and eagerness to learn the fundamentals of all store roles, including but not limited to customer service, visual presentation, online marketing and stock control

Create a values driven, diverse and safe employment environment that attracts, engages and retains skilled employees and volunteers

Communicate promotional event information to maximise results

Identifyissues and opportunities based on trends and customer feedback

Setting and exceeding priorities to meet daily deadlines; developing plans to meet short-term objectives

Strong problem solving and influencing skills

Ability to use a retail business systems, POS and Microsoft Office

What makes a difference for you?

NFP Salary Packaging: Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum. To learn more about this benefit watch the video via the following link: SalaryPackagingExplained

Staff Discounts: Participation in our team member purchasing program

A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs

12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme

Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events

Career development opportunitiesto challenge yourself, grow and make a meaningful difference

Flexible work arrangements to support work-life balance

A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others

We’d love you to be part of our UnitingCare family

Joining our Lifeline, team, you’ll also be welcomed as part of the UnitingCare family. The second-largest Queensland employer, we’re a proud not-for-profit with more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital, and have been leading by example for more than 100 years.

Child safe, Child friendly

UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:

provide welcoming, safe and nurturing services for children

implement measures to prevent child abuse and neglect within our services

appropriately and immediately address child abuse and neglect if it does occur

abide by the Child Safe Standards and adhere to the Reportable Conduct Scheme

Diversity & Inclusion

Our approach is simple- everybody iswelcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values.We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity.Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.

Commitment to Safeguarding

We are committed in creating services and workplaces that are welcoming and safe for every person. We work together to protect children, young people, adults and the elderly from harm within our services and the communities we support. We speak up for their safety to ensure their voices are heard. Our recruitment and workplace practices reflect our dedication in preventing abuse, harm and exploitation across UnitingCare.