Retail Team Lead

Placements24; Newlands; On-site; AUD 22,000 - 33,000; Full time

Benefits offered by this job

Overtime opportunities

Employee discounts

Advancement opportunities

Regular training and development

Job summary

Placements24 is seeking a motivated Retail Team Lead for a store in Queenstown. You will guide a sales team, ensure exceptional customer service, and support the Assistant Store Manager in their absence.

This role offers opportunities to develop leadership skills in a supportive environment. Key responsibilities include supervising daily activities, coaching team members, implementing sales strategies, managing stock, and maintaining visual merchandising standards to ensure efficient store

Qualifications

• Experience leading a retail sales team.
• Strong customer service knowledge and leadership skills.

Responsibilities

• Supervise and guide daily activities of the retail sales team on the floor.
• Assist in training new team members and provide ongoing coaching to enhance performance.
• Ensure high standards of customer service are met and exceeded at all times.
• Support the implementation of sales strategies and promotional activities.
• Oversee stock management, including receiving, organizing, and replenishing merchandise.
• Maintain store presentation, visual merchandising standards, and operational efficiency in Queenstown.

Skills

Retail leadership

Customer service

Team motivation

Communication

Job description

About the Role

Our client is seeking a motivated and reliable Retail Team Lead to join their store in Queenstown . In this role, you will be responsible for guiding a team of sales associates, ensuring exceptional customer service, and contributing to the overall smooth operation of the retail floor. You will act as a key support person for the Assistant Store Manager, stepping up to oversee operations in their absence and fostering a positive, productive team dynamic. This position offers a great chance for individuals with strong retail experience to develop their leadership skills within a supportive environment.

Key Responsibilities

• Supervise and guide daily activities of the retail sales team on the floor.
• Assist in training new team members and provide ongoing coaching to enhance performance.
• Ensure high standards of customer service are met and exceeded at all times.
• Support the implementation of sales strategies and promotional activities.
• Oversee stock management, including receiving, organizing, and replenishing merchandise.
• Maintain store presentation, visual merchandising standards, and operational efficiency in Queenstown .

Requirements

• Previous experience in a retail environment, with demonstrated experience in a lead or supervisory capacity.
• Strong understanding of retail sales processes and customer service best practices.
• Excellent communication, leadership, and problem-solving skills.
• Ability to motivate and inspire a team towards achieving goals.
• Flexibility to work various shifts, including weekends and public holidays, as required.

Benefits

• Competitive hourly wage with opportunities for overtime.
• Potential for advancement within the retail management structure.
• Employee discounts on products and services.
• A dynamic and engaging work environment fostering teamwork.
• Regular training and development opportunities to enhance skills in Queenstown .