Retail Team Lead: Customer Service & Operations

Placements24; Newlands; On-site; AUD 22,000 - 33,000; Full time

Benefits offered by this job

Overtime opportunities

Employee discounts

Advancement opportunities

Regular training and development

Job summary

Placements24 is seeking a motivated Retail Team Lead for a store in Queenstown. You will guide a sales team, ensure exceptional customer service, and support the Assistant Store Manager in their absence.

This role offers opportunities to develop leadership skills in a supportive environment. Key responsibilities include supervising daily activities, coaching team members, implementing sales strategies, managing stock, and maintaining visual merchandising standards to ensure efficient store

Qualifications

• Experience leading a retail sales team.
• Strong customer service knowledge and leadership skills.

Responsibilities

• Supervise and guide daily activities of the retail sales team on the floor.
• Assist in training new team members and provide ongoing coaching to enhance performance.
• Ensure high standards of customer service are met and exceeded at all times.
• Support the implementation of sales strategies and promotional activities.
• Oversee stock management, including receiving, organizing, and replenishing merchandise.
• Maintain store presentation, visual merchandising standards, and operational efficiency in Queenstown.

Skills

Retail leadership

Customer service

Team motivation

Communication

Job description

Placements24 is seeking a motivated Retail Team Lead for a store in Queenstown. You will guide a sales team, ensure exceptional customer service, and support the Assistant Store Manager in their absence.

This role offers opportunities to develop leadership skills in a supportive environment. Key responsibilities include supervising daily activities, coaching team members, implementing sales strategies, managing stock, and maintaining visual merchandising standards to ensure efficient store