Retail Supervisor/Admin Support

Stonehenge Beltana; Canberra; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Uniform provided

Supportive management team

Leadership development

Job summary

Stonehenge Beltana Garden & Landscaping Centre in Canberra seeks a motivated Retail Supervisor / Administration Support to lead daily retail operations and manage the team.

You will develop staff, oversee stock, assist with purchasing, and maintain accurate records, while delivering outstanding customer service. Join a busy, trade-friendly business that values initiative and hands-on leadership.

Qualifications

• Previous retail supervisory or team leadership experience (preferred).
• Strong customer service and sales skills.
• Experience in landscaping supplies, building materials, garden centres, or trade retail highly regarded.

Responsibilities

• Supervising daily retail operations and supporting the management team.
• Leading, coaching, and developing team members to deliver exceptional customer service.
• Identifying and maximising sales opportunities across retail, trade, and commercial customers.
• Building and maintaining strong customer relationships through professional communication and reliable product knowledge.
• Monitoring stock levels, maintaining inventory accuracy, and coordinating stock replenishment.
• Ensuring retail displays, product signage, storerooms, and yard areas are organised, well-presented, and maintained.
• Implementing and maintaining company policies, procedures, and operational standards.
• Assisting with supplier relationships, product sourcing, purchasing, and the introduction of new product lines.
• Processing customer sales, orders, and invoices through our POS system.
• Coordinating customer orders, stock availability, and delivery requirements.
• Processing supplier orders, new products, and pricing updates through our inventory management system.
• Maintaining accurate price lists, product information, and operational documentation.
• Answering customer enquiries via phone, email, and in person.
• Assisting with general administration and day-to-day business operations

Skills

Retail leadership

Customer service

Sales

Communication

Organisational skills

POS systems

Tools

POS software

Inventory management

Job description

Stonehenge Beltana Garden & Landscaping Centre is a leading supplier of landscaping materials with over 50 years of industry experience. We service residential, trade, and commercial customers, providing quality products, efficient operations, and outstanding customer service.

We are open seven days a week and pride ourselves on being organised, trade-friendly, and solutions-focused.

About the Business

Stonehenge Beltana Garden & Landscaping Centre is a leading supplier of landscaping materials with over 50 years of industry experience. We service residential, trade, and commercial customers, providing quality products, efficient operations, and outstanding customer service.

We are open seven days a week and pride ourselves on being organised, trade-friendly, and solutions-focused.

About the Role

We are seeking a motivated, organised, and customer-focused Retail Supervisor / Administration Support to join our team.

This is a diverse and rewarding role suited to someone who enjoys leading a team, driving sales, delivering exceptional customer service, and contributing to the smooth operation of a busy retail and landscaping business.

Working closely with management, you will play a key role in supervising daily retail operations, supporting and developing team members, maintaining inventory accuracy, and assisting with purchasing and administration.

We are looking for someone who takes initiative, leads by example, and is passionate about delivering results while maintaining high standards across the business.

Key Responsibilities

• Supervising daily retail operations and supporting the management team

• Leading, coaching, and developing team members to deliver exceptional customer service

• Identifying and maximising sales opportunities across retail, trade, and commercial customers

• Building and maintaining strong customer relationships through professional communication and reliable product knowledge

• Monitoring stock levels, maintaining inventory accuracy, and coordinating stock replenishment

• Ensuring retail displays, product signage, storerooms, and yard areas are organised, well-presented, and maintained

• Implementing and maintaining company policies, procedures, and operational standards

• Assisting with supplier relationships, product sourcing, purchasing, and the introduction of new product lines

• Processing customer sales, orders, and invoices through our POS system

• Coordinating customer orders, stock availability, and delivery requirements

• Processing supplier orders, new products, and pricing updates through our inventory management system

• Maintaining accurate price lists, product information, and operational documentation

• Answering customer enquiries via phone, email, and in person

• Assisting with general administration and day-to-day business operations

Skills & Experience

Previous retail supervisory or team leadership experience (preferred)

Strong customer service and sales skills

Experience in landscaping supplies, building materials, garden centres, or trade retail highly regarded

Excellent communication and interpersonal skills

Strong organisational skills and attention to detail

Confident computer skills and experience with POS and inventory management systems

Ability to coach, motivate, and support team members

Experience with stock control, purchasing, and supplier coordination advantageous

Ability to prioritise tasks and manage competing responsibilities

Strong problem-solving skills and ability to use initiative

Reliable, professional, and results-driven

Positive attitude, strong work ethic, and willingness to learn

What We Offer

• Competitive remuneration based on experience

• Stable, secure employment

• Uniform provided

• Supportive and experienced management team

• Opportunity to develop leadership and business management skills

• A diverse role combining retail leadership, sales, purchasing, and administration

• Opportunity to contribute ideas and make a genuine impact on business operations

• Work with an established and respected local business

Ideal Candidate

This role would suit someone with experience as a:

• Retail Supervisor

• Assistant Store Manager

• Retail Team Leader

• Sales Supervisor

• Retail Operations Coordinator

• Trade Sales Supervisor

• Retail Administrator

• Garden Centre Supervisor

• Building Supplies Sales Coordinator

If you are a motivated team player who enjoys taking responsibility, supporting others, and making a positive impact, we would love to hear from you.

Join Stonehenge Beltana and become part of a team dedicated to helping Canberra grow better outdoor spaces.