Garden Centre Retail Supervisor & Leader, Grow Sales & Ops

Stonehenge Beltana; Canberra; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Uniform provided

Supportive management team

Leadership development

Job summary

Stonehenge Beltana Garden & Landscaping Centre in Canberra seeks a motivated Retail Supervisor / Administration Support to lead daily retail operations and manage the team.

You will develop staff, oversee stock, assist with purchasing, and maintain accurate records, while delivering outstanding customer service. Join a busy, trade-friendly business that values initiative and hands-on leadership.

Qualifications

• Previous retail supervisory or team leadership experience (preferred).
• Strong customer service and sales skills.
• Experience in landscaping supplies, building materials, garden centres, or trade retail highly regarded.

Responsibilities

• Supervising daily retail operations and supporting the management team.
• Leading, coaching, and developing team members to deliver exceptional customer service.
• Identifying and maximising sales opportunities across retail, trade, and commercial customers.
• Building and maintaining strong customer relationships through professional communication and reliable product knowledge.
• Monitoring stock levels, maintaining inventory accuracy, and coordinating stock replenishment.
• Ensuring retail displays, product signage, storerooms, and yard areas are organised, well-presented, and maintained.
• Implementing and maintaining company policies, procedures, and operational standards.
• Assisting with supplier relationships, product sourcing, purchasing, and the introduction of new product lines.
• Processing customer sales, orders, and invoices through our POS system.
• Coordinating customer orders, stock availability, and delivery requirements.
• Processing supplier orders, new products, and pricing updates through our inventory management system.
• Maintaining accurate price lists, product information, and operational documentation.
• Answering customer enquiries via phone, email, and in person.
• Assisting with general administration and day-to-day business operations

Skills

Retail leadership

Customer service

Sales

Communication

Organisational skills

POS systems

Tools

POS software

Inventory management

Job description

Stonehenge Beltana Garden & Landscaping Centre in Canberra seeks a motivated Retail Supervisor / Administration Support to lead daily retail operations and manage the team.

You will develop staff, oversee stock, assist with purchasing, and maintain accurate records, while delivering outstanding customer service. Join a busy, trade-friendly business that values initiative and hands-on leadership.