Retail & Customer Experience Supervisor

Hello Hello Plants; Melbourne; On-site; AUD 60,000 - 90,000; Full time

Job summary

Hello Hello Plants in Melbourne, Victoria, is seeking an experienced Nursery Retail & Customer Experience Supervisor to lead our sales team. You will manage a hands-on retail operation, motivate staff and drive a high level of customer service while achieving sales targets.

The role emphasizes team leadership, stock control, merchandising, and delivering friendly, knowledgeable service in a nursery environment. Salary is negotiable based on experience.

Qualifications

• We are looking for proven retail management experience.
• Strong leadership and people-management skills.
• Excellent communication and customer service abilities.
• Commercially minded, organised and results driven.
• Experience with stock management, merchandising, and sales.
• Hands-on approach with the ability to work independently.

Responsibilities

• Oversee daily retail nursery operations.
• Lead, motivate and develop a team of retail staff.
• Deliver outstanding customer service and build customer relationships.
• Drive sales performance and meet revenue targets.
• Coordinate stock control, ordering, inventory and merchandising.
• Ensure displays are presented to a high standard.
• Manage staff rosters, training and performance.
• Monitor budgets, sales reports and costs.
• Uphold workplace health and safety standards.
• Identify opportunities to improve customer experience and grow the business.

Skills

Leadership

People management

Customer service

Retail management

Sales

Stock management

Merchandising

Job description

At Hello Hello Plants, we’re all about great plants, great service, and getting the job done right!

We’re a busy, family-run wholesale nursery looking for an experienced and motivated Nursery Retail & Customer Experience Supervisor to lead our sales team.

If you’re great at managing people, organising workloads, solving problems, and keeping a team focused on results, this role is made for you!

You don’t need to be a horticultural expert or have extensive plant knowledge. We’re looking for someone who loves plants, enjoys working in a nursery environment, and has the management skills to keep our retail operations running smoothly.

About the Role

As Retail Manager, you will be responsible for the smooth and successful operation of the nursery retail environment. You will lead and motivate a team, drive sales, maintain presentation standards and ensure customers receive knowledgeable, friendly service.

Key Responsibilities

Oversee the daily operations of the retail nursery.

Lead, motivate and develop a team of retail staff.

Deliver outstanding customer service and build lasting customer relationships.

Drive sales performance and achieve revenue targets.

Coordinate on stock control, ordering, inventory and merchandising.

Ensure plants, products and displays are presented to a high standard.

Manage staff rosters, training and performance.

Monitor budgets, sales reports and operational costs.

Ensure workplace health and safety standards are maintained.

Identify opportunities to improve the customer experience and grow the business.

About You

We are looking for someone who:

Has previous retail management or supervisory experience.

Has a genuine passion for plants, gardening and horticulture.

Has excellent leadership and people management skills.

Possesses strong communication and customer service abilities.

Is commercially minded, organised and results-driven.

Has experience with stock management, merchandising and sales.

Is confident working in a hands‑on retail environment.

Can work independently while fostering a positive team culture.

Has excellent problem‑solving skills and a proactive attitude.

Horticultural or nursery industry experience will be highly regarded.

What We Offer

An opportunity to work in a rewarding horticultural environment.

A supportive and friendly team.

A varied and hands‑on management role.

Opportunities for professional development and growth.

Competitive salary package, negotiable based on experience.

The opportunity to share your passion for plants and gardening every day.

Join our team and help us grow something special!

If you're a motivated retail leader with a passion for plants and the ability to inspire a team, we'd love to hear from you!

You don’t need to be a plant expert. We’re looking for someone with strong staff management experience, a practical mindset, a genuine love of plants, and a willingness to learn.