Retail Supervisor

Sociable Tech; Townsville City; On-site; AUD 80,000 - 85,000; Full time

Benefits offered by this job

Superannuation

Career development opportunities

Leadership role

Job summary

Liberty Oil is seeking an experienced Retail Supervisor to oversee daily store operations in Thuringowa Central, QLD. You will supervise staff, prepare rosters, handle recruitment and training, and ensure high levels of customer service and stock control.

The role emphasizes safety, loss prevention and presenting merchandise to brand standards. The successful candidate will lead a small team, drive store performance and assist with governance and training within a supportive retail environment.

Qualifications

• Minimum one year of relevant experience in retail supervision or a similar role.
• Experience supervising and coordinating retail sales employees.
• Knowledge of stock control, inventory management and merchandising practices.
• Strong leadership, communication and problem-solving skills.

Responsibilities

• Supervise and coordinate daily activities of retail sales employees to ensure smooth store operations.
• Prepare staff rosters, allocate shifts, assist with recruitment and training.
• Manage customer enquiries and resolve complaints promptly and professionally.
• Oversee inventory, stocktakes and replenishment; monitor pricing and presentation.
• Ensure compliance with health and safety policies and store security.

Skills

Staff supervision

Staff rostering

Customer service

Communication

Leadership

Education

AQF Certificate II/III in Retail or related field

Job description

Job Type: Permanent position | Full time position

Job Description

Jai Deva Pty Ltd Jai Deva Pty Ltd, trading as Liberty Oil, is seeking an experienced and motivated Retail Supervisor to oversee and coordinate the daily operations of its retail store located at 731 Riverway Drive, Thuringowa Central, QLD 4817. The successful applicant will be responsible for supervising retail sales employees, coordinating staff activities, maintaining high customer service standards and ensuring the smooth and efficient operation of the store. The role involves preparing staff rosters, allocating duties, assisting with recruitment and staff training, monitoring employee performance and addressing operational issues.

The Retail Supervisor will also oversee inventory management, conduct stocktakes, arrange stock replenishment, monitor product pricing and presentation, and ensure merchandise is displayed in accordance with company standards. The position requires the ability to respond to customer enquiries and complaints, resolve service-related issues and provide guidance to employees when dealing with complex transactions. Additionally, the successful applicant will monitor compliance with workplace health and safety requirements, store security procedures and loss-prevention policies.

Strong leadership, communication, organisational and problem-solving skills are essential to successfully manage the responsibilities of this position and contribute to the overall performance of the retail business. Benefits Competitive annual salary of $80,000–$85,000 plus superannuation. Full-time, stable employment opportunity.

Opportunity to take on a leadership role within an established retail business. Supportive and professional working environment. Opportunity to develop leadership and retail management skills.

Gain valuable experience in staff supervision and business operations. Career development and progression opportunities. Opportunity to contribute to business growth and operational improvements.

Diverse responsibilities across customer service, inventory management and team coordination.

Task & responsibilities

• Supervise and coordinate daily activities of retail sales employees to ensure smooth store operations. Monitor staff performance and ensure employees provide professional customer service.
• Prepare staff rosters, allocate shifts and delegate daily operational responsibilities. Assist with recruitment, staff induction, training and ongoing performance management. Guide and support employees in handling customer enquiries, complaints and complex sales transactions.
• Ensure customer complaints and service issues are resolved promptly and professionally. Monitor stock levels, conduct regular stocktakes and coordinate inventory replenishment. Inspect incoming, returned and damaged merchandise and arrange appropriate action.
• Ensure products are correctly priced, labelled, stocked and displayed. Maintain store presentation, cleanliness and merchandising standards. Monitor sales activities and identify opportunities to improve store performance.
• Ensure compliance with workplace health and safety policies and procedures. Implement loss-prevention measures and monitor store security. Coordinate daily operational activities to maximise staff productivity and customer satisfaction.
• Report operational issues, staffing requirements and inventory concerns to management.

Qualification & experience

• Minimum one year of relevant experience in retail supervision, team leadership or a similar retail position. Relevant AQF Certificate II or III qualification in Retail, Business or a related field is desirable.
• Previous experience supervising and coordinating retail sales employees.
• Demonstrated knowledge of retail store operations, customer service and sales processes. Experience in staff rostering, task allocation, employee training and performance monitoring.
• Sound understanding of stock control, inventory management and merchandising practices.
• Strong leadership and team management skills, with the ability to motivate and guide employees.
• Excellent verbal and written communication and interpersonal skills.
• Strong customer service and complaint-resolution abilities.
• Good organisational, time-management and problem-solving skills.
• Ability to work independently and collaboratively in a fast‑paced retail environment.
• Knowledge of workplace health and safety requirements and store security procedures.

About Company

Jai Deva Pty Ltd, trading as Liberty Oil , operates retail fuel and convenience outlets in Queensland. The business is committed to providing customers with quality fuel products, convenience store merchandise, excellent customer service and a safe, welcoming shopping environment.

Due to the ongoing operational requirements of its retail business, Jai Deva Pty Ltd, trading as Liberty Oil, is seeking to appoint an experienced and capable Retail Supervisor for its retail outlet located at 731 Riverway Drive, Thuringowa Central, QLD 4817 . The Retail Manager will be responsible for overseeing and coordinating the daily operations of the retail outlet, ensuring efficient store management, supervising and coordinating employees, maintaining appropriate stock levels, monitoring sales performance and implementing effective merchandising practices. The successful candidate will play a key role in maintaining operational standards, ensuring compliance with workplace policies and procedures, delivering high-quality customer service and supporting the overall commercial performance of the business.