Customer Service Consultant

PTC Phone Tech & Comm; Cleveland; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Staff discounts

Ongoing training

Monthly bonuses

Job summary

PTC Phone Tech & Comm in Capalaba (QLD) is hiring a full-time Customer Service Sales and Device Technician. You’ll engage customers, drive sales, and support basic mobile device repairs in a fast-paced store environment.

We value enthusiasm, reliability, and a customer-first mindset. You’ll contribute to team goals, participate in weekly KPIs, and enjoy monthly bonuses, staff discounts, and ongoing training.

Qualifications

• Experience in retail or customer service preferred.
• Willingness to learn basic mobile device repairs.
• Team player with a sales-driven mindset.

Responsibilities

• Assist customers with product selection and answers to inquiries.
• Process sales, repairs intake, and upsell when appropriate.
• Learn basic mobile device repairs and support on-floor demos.
• Maintain store presentation and meet KPI targets.

Skills

Customer service

Sales

Device repair basics

Job description

About Us:

PTC Phone Tech & Comm are the market leader in all things Mobile & Tech! Established in 2009 and still family owned to this day our specialty is Phone Accessories and Express Phone repairs. With a vision for the future and continuing to expand our brand and product range we have over 80 stores and no plans to slow down. Our product range consists of high-quality mobile phone cases, a wide selection of phone screen protection, individually selected repair parts and accessories backed by our exceptionable and friendly customer service. We also offer IOT devices & Smart Tech for the home and workplace!

About the role:

PTC are currently seeking a full-time team member who is a dedicated and driven Customer Service Sales and Device Technician for our Capalaba store.

Reporting to the Area Manager, you will be familiar with working in a fast paced and dynamic retail environment. We will provide training in basic mobile device repairs so you must be willing to learn new skills and enjoy variety in a role. Not only will you be a key part of the team you will live for sales, delighting your customers every step of the way. Confident and willing to go the extra mile for your loyal and returning customers. You will have a passion for leading and developing your team, and be ready to take on the next challenge.

This role would suit someone… With flexibility to work at least one day on the weekend & availability on public holidays when necessary

With ability to work during school hours throughout the week

To be successful for this role, you will be Enthusiastic about the dynamic world of mobile technology!

Committed to delivering outstanding customer satisfaction

Motivated in achieving targets and KPIs consistently

Driven and dedicated to reaching both personal and team goals, with rewarding monthly bonuses

Familiar with effective sales strategies

A quick learner with creative problem-solving skills, ready to adapt on the fly!

Company Values This role aligns closely with our company values. All staff are expected to embody and uphold these values, setting an example for the entire team.

Challenge: Challenge, excel, succeed.

Sincerity: Say what you mean, do what you say.

Simplicity: Simplicity fuels success. Clear communication drives results.

Teamwork: One goal, one team, one dream.

Trust: Unleashing potential, igniting success.

What's in it for you?

Work-Life Balance: Prioritise your well-being in a supportive environment. We ensure we meet business priorities while listening to our staff's needs.

Salary and Compensation: Be rewarded for your skills with a competitive salary and performance bonuses!

Recognition for Commitment: Your hard work is appreciated. We celebrate your contributions. Culture and Growth: Immerse yourself in a thriving environment. Our leaders encourage innovation and personal growth.

Plus: Enjoy staff discounts, ongoing training, and more!

Our Recruitment Process If you meet our criteria, we'll schedule a brief 10-15 minute phone call to discuss initial key questions and ensure alignment with role expectations. Following a successful phone interview, we'll invite you for a face to face interview with a reporting manager. At PTC, we prioritise fairness and inclusivity, and our HR team is committed to supporting you throughout your recruitment journey.

A quick heads-up: This retail role includes some physical work on the floor - like lifting stock or moving displays (up to 25kg). You might be asked to complete a quick fitness check during the hiring process. Random drug and alcohol testing may also apply during your time with us as part of our commitment to a safe and healthy workplace.

A final note: Police checks form part of the onboarding process at PTC. If it's needed for your role, we'll make sure the process is simple and well-supported Join our team and start shaping the future of technology today!