Retail Store Manager | Kingston

Petstock Group; Australia; Remote; GBP 40,000 - 48,000; Full time

Benefits offered by this job

Mental health support

Additional paid leave

Paid parental leave

Health and wellness discounts

Workplace banking

Job summary

Petstock Group in Kingston is seeking an energetic Store Leader for Petstock Country stores to mentor the team, drive sales, and deliver outstanding customer service.

You will recruit and train staff, manage stock, ensure safety practices, and foster a fun, inclusive in-store culture while supporting local community initiatives.

If you are passionate about pets, land, and local communities, join us and help grow a trusted rural retail experience.

Qualifications

• Experience in a similar store leadership role.
• Proven ability to achieve and exceed sales targets.
• Strong leadership and team-building skills.
• Ability to prioritise and manage competing tasks.
• Commitment to safety and store procedures.
• Flexibility to adapt to changing conditions.

Responsibilities

• Lead and coach retail team to deliver exceptional customer service.
• Recruit, onboard, and develop new team members.
• Manage stock levels and inventory accuracy.
• Create a safe, positive in-store culture.
• Drive sales and meet targets.

Skills

Store leadership

People management

Sales target driven

Customer service

Job description

We are looking for passionate people who love caring for their property and livestock as well as their pets. Our Petstock Country stores offer an additional range of locally tailored and affordable rural products, welcoming service and expert advice, enabling our customers to care for their animals and land with ease and enjoyment. Petstock Country, was created to serve our rural communities & to continue to provide world class customer service that Petstock is renowned for.

Why Petstock is the Place for You

• Free access to mental health, financial & wellbeing support services through our Sonder service.
• From supporting the Petstock Foundation to our sustainability projects and community partnerships, our people have opportunities to play a role and be part of something bigger.
• Because giving back, together, is what we do!
• Opportunity to purchase up to 2 weeks of Additional Paid leave & 4 weeks of paid parental leave
• Health and wellness services at a great corporate discount
• Exclusive access to Workplace Banking

A Peek Into Your Petstock Day

• Lead by example, mentoring and inspiring your team daily
• Coach your team to achieve and develop their knowledge and skills
• Lead from the front by consistently providing an exceptional customer experience
• Create strong safety mindset, committed to fostering a culture of safety within your team
• Recruit, onboard, and induct high-calibre new team members
• Manage stock effectively, ensuring accuracy and that the team follows stock integrity processes
• Demonstrate initiative by actively keeping your knowledge up to date on pet care, products, and services current
• Create a fun, supportive in-store culture where your team loves coming to work every day
• Proactively support local marketing opportunities and sponsorships

Do you have the below experience and looking to take the next step in your career?

• Experience in a similar store leadership role or ready to take that next step up in your retail management career
• Demonstrated drive to achieve and exceed sales target
• Strong leadership with the ability to motivate and build a high-performing team, while fostering a positive culture
• Ability to prioritise and manage conflicting priorities, ensuring timely completion of tasks
• Ability to drive safe Work, Health & Safety practicesEstablished business acumen
• Ability to be flexible and adapt to changing work conditions
• Strong interpersonal skills with ability to build relationships and rapport with customers and the team

Follow us on LinkedIn to keep up to date on life across our various brands - https://www.linkedin.com/company/petstock In our effort to support People, Pets & Planet, we’re proud of the work our Foundation undertakes - https://www.petstock.com.au/pages/foundation

Our diversity makes us better...we are a diverse team with varying strengths and an inclusive organisation, committed to providing equal opportunities for all. We encourage applications from people of diverse backgrounds who wish to be part of a culture where everyone can proudly be themselves.

At Petstock we are passionate about supporting the communities we're part of, where possible we aim to hire candidates from the same geographic region (typically within a 80km radius) to strengthen community connections and support local economies. Whilst we do not prioritise local candidates over others, we recognise the benefits of hiring individuals who have unique insights into the local community.

We are the Petstock Group, a network of energetic and passionate businesses, brands and pet lovers coming together to champion the health and wellbeing of our pets. Our connections with pets help us as people…at the Petstock Group, together we live by this truth. We are continually inspired by pets and animals to be better people, both in our careers and our everyday life. The Petstock Group is built on family values and our passion for pets and animals. We have built a strong, inspirational, and inclusive culture where hard work, fun, laughter & happiness is the norm. Inspired by pets, to grow as people, the Petstock world is one where anything is possible, together we make an impact for people, pets, and the planet.