Retail Store Manager - Kingston

petstock; Kingston; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Mental health support

Paid parental leave

Sonder wellbeing services

Foundation/community involvement

Job summary

Petstock Country stores are built on family values and a genuine passion for pets. We offer local rural products, welcoming service, and expert advice to help customers care for their animals and land with ease.

This role leads a store team, driving sales, safety, and community engagement in a dynamic retail environment. You will mentor staff, recruit and onboard new team members, and ensure outstanding customer experiences while upholding safety and stock integrity.

Qualifications

• Experience in a similar store leadership role or ready to take the next step up in retail management.
• Strong leadership with ability to motivate and build a high-performing team.
• Ability to prioritise and manage conflicting priorities.
• Ability to drive safe Work, Health & Safety practices.
• Established business acumen.
• Willingness to adapt to changing conditions.

Responsibilities

• Lead by example, mentoring and inspiring your team daily.
• Coach your team to achieve and develop knowledge and skills.
• Provide exceptional customer experience and service.
• Foster a strong safety mindset and culture.
• Recruit, onboard, and induct high-calibre team members.
• Manage stock effectively and ensure stock integrity.
• Keep up to date with pet care, products, and services.
• Create a fun, supportive in-store culture.
• Support local marketing opportunities and sponsorships.

Skills

Leadership

Team motivation

Prioritisation

Workplace safety

Interpersonal skills

Business acumen

Job description

We are looking for passionate people who love caring for their property and livestock as well as their pets.

Our Petstock Country stores offer an additional range of locally tailored and affordable rural products, welcoming service and expert advice, enabling our customers to care for their animals and land with ease and enjoyment.

Petstock Country, was created to serve our rural communities & to continue to provide world class customer service that Petstock is renowned for.

Why Petstock is the Place for You

• Free access to mental health, financial & wellbeing support services through our Sonder service
• From supporting the Petstock Foundation to our sustainability projects and community partnerships, our people have opportunities to play a role and be part of something bigger. Because giving back, together, is what we do!
• Opportunity to purchase up to 2 weeks of Additional Paid leave & 4 weeks of paid parental leave
• Health and wellness services at a great corporate discount
• Exclusive access to Workplace Banking

We're built on family values, combined with a genuine passion for pets and people. We operate with heart, inclusivity, and inspiration for pets, people, and the planet.

A Peek Into Your Petstock Day

• Lead by example, mentoring and inspiring your team daily
• Coach your team to achieve and develop their knowledge and skills
• Lead from the front by consistently providing an exceptional customer experience
• Create strong safety mindset, committed to fostering a culture of safety within your team
• Recruit, onboard, and induct high-calibre new team members
• Manage stock effectively, ensuring accuracy and that the team follows stock integrity processes
• Demonstrate initiative by actively keeping your knowledge up to date on pet care, products, and services current
• Create a fun, supportive in-store culture where your team loves coming to work every day
• Proactively support local marketing opportunities and sponsorships

Do you have the below experience and looking to take the next step in your career?

• Experience in a similar store leadership role or ready to take that next step up in your retail management career
• Demonstrated drive to achieve and exceed sales targetStrong leadership with the ability to motivate and build a high-performing team, while fostering a positive culture
• Ability to prioritise and manage conflicting priorities, ensuring timely completion of tasks
• Ability to drive safe Work, Health & Safety practices
• Established business acumen
• Ability to be flexible and adapt to changing work conditions
• Strong interpersonal skills with ability to build relationships and rapport with customers and the team

In our effort to support People, Pets & Planet, we're proud of the work our Foundation undertakes - https://www.petstock.com.au/pages/foundation

Our diversity makes us better...we are a diverse team with varying strengths and an inclusive organisation, committed to providing equal opportunities for all.

We encourage applications from people of diverse backgrounds who wish to be part of a culture where everyone can proudly be themselves.

At Petstock we are passionate about supporting the communities we're part of, where possible we aim to hire candidates from the same geographic region (typically within a 80km radius) to strengthen community connections and support local economies. Whilst we do not prioritise local candidates over others, we recognise the benefits of hiring individuals who have unique insights into the local community.