Retail Store Manager

Kookai-c7736b3f; Ryde; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Generous clothing vouchers

Tailored leadership training

Head office career opportunities

Birthday leave

Wellness vouchers

Job summary

KOOKAÏ in North Ryde, NSW, is seeking a dynamic Store Manager for a full-time role (38 hours/week). You will lead a team to deliver exceptional customer experiences, style customers, drive KPI performance, recruit and train staff, and manage store operations with a strong focus on loss prevention and OH&S.

A pathway to growth within the brand is highlighted. You’ll join a fashion-forward team that supports development and career progression, with tailored training and opportunities to advance to

Qualifications

• Proven leadership skills with a customer-focused approach.
• Experience mentoring and coaching retail teams.
• Strong styling and fashion sense for client consultations.
• Ability to recruit, train and develop staff.
• Excellent organisational and communication skills.

Responsibilities

• Lead a store team to deliver exceptional customer experiences.
• Style customers and assist with fashion advice.
• Drive KPIs and sales performance.
• Recruit, train and develop team members.
• Oversee store operations and administration.
• Manage loss prevention and OH&S compliance.

Skills

Leadership

Customer service

Styling

Recruitment

Coaching

Operations management

OH&S awareness

Job description

• Location Shop 2230, Level 2,Cnr Herring & Waterloo Road,North Ryde, NSW, 2113,Australia
• Job Category Retail, Management
• Employee Type Full Time

Contact information

• Contact Name Naomi Lyons
• Contact Phone [phone]

Description

We are looking for a dynamic and passionate leader who delivers exceptional customer service, leads by example, works collaboratively and genuinely enjoys coaching and developing others. At KOOKAÏ , our people are everything, and while we are driven by a love for fashion and creating outstanding customer experiences, growing talent and supporting emerging fashion leaders is a key part of what we do.

As Store Manager, you will be responsible for shaping the customer experience and driving high standards within your store, supported by a positive, motivated and friendly team. You will have the opportunity to develop your team while growing your own career in fashion, taking ownership of the store’s success and creating an environment where your team can excel.

This is an exciting full-time opportunity (38 hours per week) offers a genuine pathway into a rewarding career in fashion. When you join KOOKAÏ , you will be welcomed into a brand that champions internal growth and career development. You will receive tailored training designed to elevate your leadership and further build on your capabilities and skillset, setting you up for success.

The Store Manager role is a highly rewarding and valuable step in a fashion career, with many of our past managers progressing into Head Office positions. We prioritise succession planning and supporting our team in building meaningful, long-term careers in the fashion industry.

What you’ll be doing:

• Leading a team to deliver an exceptional customer experience
• Styling customers
• Driving KPI’s
• Recruitment
• Coaching and training
• Managing store administration and operations
• Loss prevention and OH&S

What we’d love from you:

• A passion for providing exceptional customer service
• A love for fashion and styling
• Strong leadership, organisational skills and training abilities
• An empathetic and clear communicator
• High enthusiasm to learn and succeed
• Motivational skills
• Initiative and adaptability
• A desire to progress within the company

What you’ll love from us:

• Generous quarterly clothing vouchers to build your KOOKAI wardrobe
• Personalised training, including leadership development and retail conferences
• Head office career and work experience opportunities
• Birthday leave and wellness vouchers
• Ongoing incentives and referral rewards