Retail Store Manager

Elders Rural Services; Moruya; On-site; AUD 70,000 - 90,000; Full time

Job summary

AIRR is seeking a Retail Store Manager for the Moruya Ag, Horse & Pet store in a hands-on leadership role within the Elders network. You will drive store performance, lead a local team, and deliver exceptional customer service to our rural community.

Ideal candidates have proven experience in retail or agricultural store management, strong leadership, and a passion for rural products. Role involves stock control, safety compliance and community engagement in a fast-paced environment.

Qualifications

• Proven experience in retail or agricultural store management.
• Strong leadership skills with the ability to coach, develop and support team members.
• Excellent customer service, communication and relationship-building skills.
• Sound financial, commercial and operational management capabilities.
• Knowledge of rural and agricultural products, services and customer needs.
• Proficiency in inventory management systems and point-of-sale technology.
• Ability to work in a fast-paced environment while managing multiple priorities.
• Current unrestricted driver's licence and forklift licence.

Responsibilities

• Deliver exceptional customer service and build strong relationships with customers, suppliers and the local rural community.
• Drive sales growth through effective merchandising, promotional activities and customer engagement initiatives.
• Provide expert advice on agricultural products, rural supplies and farming solutions to meet customer needs.
• Maintain high standards of store presentation, pricing accuracy and promotional compliance in line with AIRR/Elders brand standards.
• Oversee inventory management, stock control and stocktake activities to ensure product availability.
• Plan and manage stock levels around seasonal agricultural cycles, customer demand and local market conditions.
• Ensure the safe handling, storage and dispatch of agricultural products, bulk goods and equipment in accordance with safety and compliance requirements.
• Monitor store performance, support business development opportunities and maintain compliance with operational, financial and WHS procedures.

Skills

Retail management

Leadership

Customer service

Finance & ops

Rural/agri products

Inventory systems

Forklift licence

Driver's licence

Tools

POS systems

Job description

Accepting a role with AIRR, a proud business partner of Elders, means you will be joining a team ready to support and grow your career. Much like the clients and communities we work with, you will experience, passion, dedication and resilience across all parts of our business. With the backing of such an iconic, essential business in the Australian landscape we are confident that you too will be proud to grow your career at AIRR.

About the role

We are seeking a Retail Store Manager to lead our Moruya Ag, Horse & Pet store. This is a hands-on leadership role responsible for driving store performance, leading and developing a local team, delivering exceptional customer service and building strong relationships within the local farming, equine, pet and rural lifestyle community. As Store Manager, you'll oversee all aspects of store operations including people leadership, sales growth, inventory management, merchandising, customer experience and safety, while ensuring the store remains a trusted destination for local customers.

This opportunity would suit an experienced retail manager who enjoys working in a community-focused environment and has a passion for rural, agricultural, equine or pet retail.

Responsibilities

• Deliver exceptional customer service and build strong relationships with customers, suppliers and the local rural community.
• Drive sales growth through effective merchandising, promotional activities and customer engagement initiatives.
• Provide expert advice on agricultural products, rural supplies and farming solutions to meet customer needs.
• Maintain high standards of store presentation, pricing accuracy and promotional compliance in line with AIRR/Elders brand standards.
• Oversee inventory management, stock control and stocktake activities to ensure product availability.
• Plan and manage stock levels around seasonal agricultural cycles, customer demand and local market conditions.
• Ensure the safe handling, storage and dispatch of agricultural products, bulk goods and equipment in accordance with safety and compliance requirements.
• Monitor store performance, support business development opportunities and maintain compliance with operational, financial and WHS procedures.

About you

• Proven experience in retail or agricultural store management.
• Strong leadership skills with the ability to coach, develop and support team members.
• Excellent customer service, communication and relationship-building skills.
• Sound financial, commercial and operational management capabilities.
• Knowledge of rural and agricultural products, services and customer needs.
• Proficiency in inventory management systems and point-of-sale technology.
• Ability to work in a fast-paced environment while managing multiple priorities.
• Current unrestricted driver's licence and forklift licence.

About Ag, Horse & Pet

Ag, Horse & Pet is AIRR's network of rural retail stores, supporting farmers, horse owners, pet owners and rural lifestyle customers across regional Australia. As a collective of regional and rural stores, we are committed to supporting the local communities we serve. Our stores offer a broad range of products including animal health, livestock supplies, equine products, pet care, fencing, feed, farm merchandise and general rural supplies, backed by knowledgeable local service and practical advice.

Learn more about our business at https://aghorseandpet.com.au/

Please note, applications may be shortlisted as they are received.

At Elders, we strive to create a safe environment where everyone can thrive. We aspire to do this by recognising talent, promoting inclusion and celebrating diversity. No matter how you identify, we encourage talented people from all backgrounds, abilities and identities to apply for roles at Elders.

We will accept applications from all people with the right to live and work in Australia.