Retail Store Manager

Lindt & Sprüngli; Gold Coast City; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Birthday day off

Free hot drinks

Staff discount

Job summary

Lindt & Sprüngli Australia on the Gold Coast invites an experienced Store Manager to lead our Lindt Chocolate Shop. You will drive sales, manage day-to-day operations, coach a team of ambassadors, and ensure premium customer experience.

This role emphasizes people leadership, food safety compliance, and local brand standards, in a fast-paced retail environment. A hands-on leader who fosters community and delivers memorable moments for customers.

Qualifications

• Proven experience as a Store Manager in a fast-paced retail or hospitality setting.
• Strong leadership and coaching skills.
• Ability to manage labour budgets and rosters for a team of ~20 employees.
• Customer-centric with premium brand standards.

Responsibilities

• Oversee Lindt Chocolate Shop operations and drive sales.
• Coach and develop ambassadors to meet brand standards.
• Manage inventory, food safety compliance, andVisual merchandising.
• Deliver an exceptional customer experience in a high-energy environment.

Skills

Store Manager

Leadership

People management

Sales optimization

Budgeting

Job description

Highly engaged team Manage our LAU - AUS - Retail - QLD - R11 retail store Store Manager Store Managers Bonus Program Ongoing career development and training Lindt Chocolate - Global, Premium Swiss Chocolate Retailer Join us in a world where tradition and innovation create a delicious Chocolate experience! We believe in individual brilliance of every team member who can create memorable moments for their customers and contribute to creating a great work environment with their team. We seek Retail Store Leaders who build great teams, drives a dynamic people culture creating strong connections and has a preference and passion to work with an international brand in a fast-paced environment.

About the Role:

As our Store Manager, your role involves overseeing our Lindt Chocolate Shop which retails an extensive range of Lindt Chocolates and has a delicious takeaway offering of Lindt hot and cold chocolate drinks, coffee, and ice cream. Lead the store's performance, fostering a supportive team environment, achieve sales and manage expenses to deliver profitability, guiding and coaching our ambassadors to deliver on brand expectations, and managing day-to-day operations. This includes multitasking between customers, inventory management, food safety compliance, visual merchandising, preparing takeaway drinks and ice cream all with an exceptional customer centric approach. We're looking for a proactive leader who motivate their team and delivers an unparalleled customer experience, reinforcing our brand whilst adhering to local compliance in food handling, health and safety. You thrive in a high energy busy hands-on environment where you and required to multi-task strength and lead with a premium mindset, understanding global brand identity.

What we would like you to bring:

Previous experience in a Store Manager role in a fast-paced QSR, Retail or hospitality environment Experienced knowledge in workforce planning from recruitment to preparing rosters, achieving labour budgets for a store team of approx. 20 employees Able to work autonomously, whilst proactively communicating into the State Manager Ability to grow your local community and drive return sales through your charismatic and positive personality that is infectious with your team leadership Strong time management skills, ability to work effectively and with deadlines Calm and consistent approach in a demanding high-volume environment Ability to lead and coach a team Understanding of quality assurance and competent in Food Safety Standards Previous barista experience or interest will set you up for success Previous retail experience in inventory management, stocktake, visual merchandising and store presentation principles highly regarded

What we can offer you:

Career opportunity and leadership development An engaging and creative workplace full of passionate individuals that embraces diversity and thinking differently A paid day off on your birthday every year Free hot drinks all working days and 50% staff discount

We'd love to get to know you! Looking to grow your career in a dynamic, international setting? Join the Lindt & Sprüngli Group! Together, we thrive to achieve our bold ambitions, powered by our purpose and unique culture of community and mutual support - rooted in a proud tradition, yet always evolving to stay ahead and set new standards. Across our diverse local teams, we think globally and act locally - empowering people to grow, take ownership and shape a sustainable future together. We are a responsible "employer of choice" who provides an inspiring people experience. Together, we build trust, drive innovation, and grow - as individuals and as a business. Lindt & Sprüngli has been enchanting the world with chocolate for over 180 years. The long-established Swiss company with its roots in Zurich is a global leader in the premium chocolate category. Lindt & Sprüngli produces quality chocolates today at its 12 factories in Europe and the USA. Its products are sold by 41 subsidiaries and branch offices in around 620 of its own stores as well as via a network of around 100 distributors around the globe. With around 15,500 employees, the Lindt & Sprüngli Group reported sales of CHF 5.92 billion in 2025. Our commitment to contributing to a sustainable tomorrow is a key element driving the company’s actions and ambitions. Since 2008, the Lindt & Sprüngli Farming Program has been our Responsible Sourcing Standard for cocoa.