Retail Store Manager

Koala Living; Brisbane; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Salary package

Product training and development

Brand prestige

Team collaboration

Job summary

Koala Living in Brisbane is seeking a Retail Store Manager to be the heartbeat of the showroom, driving performance, coaching the team, and delivering inspired customer experiences. You will balance style, service, and sales while maintaining stock, visuals, and operations in line with Koala Living’s premium brand.

The role requires 3+ years in retail leadership, a proven sales record, and strong emotional intelligence to lead, train and grow a high-performing team; experience with floor plans

Qualifications

• 3+ years of proven retail leadership experience (furniture or lifestyle retail a plus).
• Track record of achieving and exceeding sales targets.
• High emotional intelligence and ability to lead, inspire, and grow teams.
• Passion for interiors and elevating customer experiences.
• Ability to interpret floor plans and provide quotes.

Responsibilities

• Drive and deliver exceptional sales results through team motivation and coaching.
• Create an inspiring showroom aligned with Koala Living’s brand standards.
• Lead training and performance management of the team.
• Oversee stock levels, merchandising execution and operational excellence.
• Create a customer-first culture where exceptional service is standard.

Skills

Retail leadership

Sales targets

Emotional intelligence

Visual merchandising

Customer experience

Floor plans

Organisational skills

Job description

Koala Living is an established Australian based furniture retailer brand with a vision.We source globally for unique and exclusive pieces that provide our clientele with the very best in design and quality. We have helped hundreds of thousands of Australians find the right furniture for their loved home since 2007.Employing over 200 talented individuals across NSW, VIC, SA, ACT, QLD and WA! The sense of togetherness is the heart of our business, and it is something we are truly proud of.

At Koala Living, we believe in inspiring one another to be our best. True greatness happens when every voice is valued, and egos are left behind. Our culture is rooted in connection, driven by a hunger for progress, and fuelled by the courage to challenge the status quo. We don’t just embrace change, we drive it. We dream boldly, think differently, and bring vision to life, creating what others cannot imagine.

About the Role:

As a Retail Store Manager, you’ll be the heartbeat of the showroom—driving performance, coaching your team, and ensuring every customer walks away inspired. You’ll lead with vision, balancing style, service, and sales.

Your day-to-day will include:

Driving and delivering exceptional sales results through team motivation and coaching.

Creating an inspiring and visually impactful showroom aligned with Koala Living’s brand standards.

Leading training and performance management of your team.

Overseeing stock levels, merchandising execution, and operational excellence.

Creating a customer-first culture where exceptional service is the standard.

Who are we looking for?

3+ years of proven retail leadership experience (experience in furniture or lifestyle retail is a plus).

A track record of achieving and exceeding sales targets.

High emotional intelligence and ability to lead, inspire, and grow teams.

Passion for interiors and creating elevated customer experiences.

Have the ability to interpret floor plans and understand customer requirements in order to provide a quote.

Ability to create attractive displays in store with the VM guidelines.

Excellent organisational skills & time management, with the ability to handle competing demands.

Our offer to you:

Attractive salary package.

Ongoing product training and development to keep you inspired.

Work with a premium brand that celebrates unique design and creativity.

Be part of a collaborative, family orientated team who will support your success.