Casual Shop Assistants - Hunter Area

Lifeline Direct; Maitland; On-site; AUD 30,000 - 41,000; Part time

Benefits offered by this job

Salary packaging

Employee Assistance Program

Inclusive culture

Community impact

Job summary

Lifeline Direct is seeking a Casual Shop Assistant to join a purpose-driven team across Hunter region stores. You will deliver friendly customer service, help maintain inviting displays, and support store operations while engaging with volunteers and the local community.

This role suits someone who loves retail, has a positive attitude, and wants to contribute to meaningful community impact. You’ll work across Raymond Terrace, East Maitland, Maitland, Rutherford, Singleton stores, with weekend

Qualifications

• Previous retail and customer service experience is essential.
• Reliable transport to work across Hunter stores.
• Availability to work weekends and public holidays.
• Ability to create attractive product displays and maintain store presentation.

Responsibilities

• Work across several Hunter stores including Raymond Terrace, East Maitland, Maitland, Rutherford, Singleton.
• Deliver outstanding customer service and create a positive shopping experience.
• Support day-to-day store operations and contribute to store success.
• Merchandise and present stock creatively to maximise sales and showcase unique finds.
• Price and display donated goods with attention to value and presentation.
• Supervise and support volunteers during shifts and foster a positive team environment.
• Engage with the local community to highlight the best products in store.

Skills

Customer service

Excellent communication

Merchandising

Cash handling

Teamwork

Job description

Lifeline Direct (LLD) is a wholly-owned subsidiary of Lifeline Australia. LLD focuses on supporting the development and ongoing implementation of suicide prevention and community wellbeing programs in the regions which we operate while looking for opportunities to grow Lifeline’s services in geographical areas where they do not currently exist.

LLD encompasses Lifeline Centres in Hunter region, Central Coast, Eastern Suburbs-Bondi, New England North West, Northern NSW, Geelong and South West Victoria, Northern and Western Melbourne. Our specialised and targeted servicesoperate nationally via a telehealth model.

Lifeline Direct (LLD) is a wholly-owned subsidiary of Lifeline Australia. LLD focuses on supporting the development and ongoing implementation of suicide prevention and community wellbeing programs in the regions which we operate while looking for opportunities to grow Lifeline’s services in geographical areas where they do not currently exist.

LLD encompasses Lifeline Centres in Hunter region, Central Coast, Eastern Suburbs-Bondi, New England North West, Northern NSW, Geelong and South West Victoria, Northern and Western Melbourne. Our specialised and targeted servicesoperate nationally via a telehealth model.

About Us

At Lifeline Direct’s Op Shops, every purchase makes a difference. Our network of community-based retail stores offers an affordable and sustainable shopping experience, giving quality pre-loved treasures a second life while helping reduce waste.

Even better, the profits from our Op Shops directly support Lifeline Direct’s frontline services, including crisis support, counselling, and community programs. By joining our team, you’ll play an important role in helping us create positive change while supporting your local community.

About the Role

• Are you passionate about sustainable shopping and finding hidden gems?
• Do you love fashion, upcycling, homewares, or giving pre-loved items a new purpose?
• Do you enjoy creating great customer experiences and helping people discover something special at an affordable price?

As a Casual Shop Assistant, you will be part of a friendly and purpose-driven team, helping create a welcoming shopping experience for every customer who walks through our doors. This is a hands-on, varied role where no two days are the same.

In this role, you will:

• Work across several of our Hunter stores, including Raymond Terrace, East Maitland, Maitland, Rutherford, Singleton
• Deliver outstanding customer service and create a positive shopping experience.
• Support the day-to-day operations of the store and contribute to its success.
• Merchandise and present stock creatively to maximise sales and showcase unique finds.
• Price and display donated goods with an eye for value and presentation.
• Supervise and support volunteers during your shifts, helping foster a positive and productive team environment.
• Connect with your local community and understand what customers love, ensuring the best products are highlighted in store.

This role is perfect for someone who enjoys working with people, has a positive attitude, and wants to combine their love of retail with meaningful community impact.

To be successful in this role, you will:

• Be willing to work across several of our Hunter areastores, and have reliable transport to get you there.
• Be available to work weekends and provide flexibility to support the needs of the store.
• Confidently open and close the store, including cash handling and balancing registers at the end of trade.
• Bring previous retail and customer service experience, with a genuine passion for helping customers.
• Have a keen eye for merchandising, creating attractive displays, and maintaining excellent store presentation standards.
• Understand and follow Work Health & Safety requirements to ensure a safe environment for customers, volunteers, and team members.
• Enjoy working both independently and collaboratively as part of a team.
• Be comfortable supporting, mentoring, and working alongside volunteers from diverse backgrounds.
• Demonstrate cultural awareness, inclusivity, and respect for people from all walks of life.
• Be proactive, self-motivated, and willing to take initiative to keep the store running smoothly.
• Be committed to completing all required training, including WHS, cash handling, and team member policies and procedures.

Most importantly, you’ll be someone who takes pride in delivering excellent customer service, enjoys being part of the local community, and is motivated by making a positive impact through your work.

What we offer:

• Salary packaging benefits
• Employee Assistance Program
• An inclusive culture of dedicated, passionate and professional team members
• Knowledge that you will supporting and impacting the lives of others through your contribution.

Applications close 5pm (AEDT) on Wednesday 28th October 2026.

The successful candidate may be required to satisfactorily undergo a pre-employment Medical Assessment (where applicable) and agree to a National Criminal History Record Check.