Retail Shop Assistant

Uniform Management Services; Hervey Bay; On-site; AUD 39,000 - 47,000; Part time

Job summary

Uniform Management Services in Hervey Bay, QLD is seeking a Retail Shop Assistant for a casual, in-store role. You will greet customers, provide friendly help, and process transactions with accuracy using POS systems while keeping the shop tidy and well merchandised.

You will assist with stock, support promotions, and ensure safety policies are followed. The role requires good numeracy, reliability, and a customer‑centric mindset, with flexibility for casual shifts in a busy retail environment.

Qualifications

• Proven experience in a retail environment or customer-facing role.
• Excellent communication skills for engaging with diverse customers.
• Strong numeracy and accuracy with transactions and cash.
• Ability to work independently and as part of a team in a fast-paced environment.
• Reliability, punctuality and flexibility for casual shifts.
• Attention to detail in maintaining product displays and shop standards.
• Problem-solving mindset and commitment to customer satisfaction.
• Basic computer literacy and quick learning of POS systems.
• Positive attitude and enthusiasm for delivering exceptional customer service.

Responsibilities

• Greeting customers and providing friendly, professional assistance.
• Demonstrating product knowledge and recommending items based on customer needs.
• Processing transactions accurately using POS and handling cash/card payments.
• Maintaining a clean, organized and visually appealing shop environment.
• Restocking shelves and displays in an orderly manner.
• Assisting with stock management and inventory checks.
• Answering customer enquiries and resolving concerns politely.
• Supporting promotional activities and seasonal displays.
• Adhering to health, safety and company policies on the shop floor.

Skills

Retail experience

Communication skills

Numeracy skills

Teamwork

Reliability

Attention to detail

Problem-solving

Computer literacy

Customer service mindset

POS knowledge

Tools

Point-of-Sale (POS)

Job description

Uniform Management Services – Hervey Bay QLD

We are seeking a Retail Shop Assistant to join the team at Uniform Management Services in Hervey Bay, QLD. This is a casual position that offers flexibility whilst providing excellent customer service in our retail environment. As a Retail Shop Assistant, you will be the face of our business, ensuring customers receive a welcoming experience whilst browsing and purchasing our products. This role is essential to maintaining our reputation for outstanding service and support in the retail sector.

Key responsibilities

• Greeting customers warmly and providing friendly, professional assistance with their shopping needs
• Demonstrating product knowledge and recommending items based on customer requirements
• Processing transactions accurately using point-of-sale systems and handling cash and card payments
• Maintaining a clean, organised and visually appealing shop environment at all times
• Restocking shelves and displays with merchandise in an orderly manner
• Assisting with stock management and inventory checks as required
• Answering customer enquiries and resolving concerns with professionalism and courtesy
• Supporting promotional activities and seasonal displays
• Adhering to health, safety and company policies whilst on the shop floor

What we're looking for

• Proven experience working in a retail environment or customer-facing role
• Excellent communication skills with the ability to engage positively with diverse customers
• Strong numeracy skills and accuracy when handling transactions and cash
• Ability to work independently and as part of a team in a fast-paced environment
• Reliability and punctuality, with flexibility to accommodate casual shift patterns
• Attention to detail with pride in maintaining product displays and shop standards
• Problem-solving mindset and willingness to go the extra mile for customer satisfaction
• Basic computer literacy and ability to learn point-of-sale systems quickly
• A positive attitude and enthusiasm for delivering exceptional customer service

What we offer

At Uniform Management Services, we value our team members and offer a supportive workplace environment. As a casual employee, you will enjoy flexibility in your working hours, allowing you to balance work with other commitments. We provide on-the-job training to ensure you feel confident and competent in your role, along with the opportunity to develop your retail skills. We foster a friendly team culture where your contributions are recognised and appreciated, and there is potential for progression should you wish to take on additional responsibilities within our growing business.