Retail Service Associate — Multi-Location, Part-Time

Australia Post Group; Traralgon; On-site; AUD 40,000 - 44,000; Part time

Benefits offered by this job

Post Perks discounts

Health & wellbeing resources

Job summary

Australia Post Group is seeking a Retail Customer Service Officer for a fixed term part-time role across Moe, Morwell and Traralgon. You will handle customer sales, cash processing, identity services, and promotional activities from 8:00am to 6:00pm across Monday to Saturday.

The position includes training and progression opportunities within Australia Post's retail network. You will be part of a friendly team, delivering service excellence to local businesses and communities.

Qualifications

• Experience in customer service and/or cash handling.
• Ability to lift up to 16 kg regularly and stand for shifts.

Responsibilities

• Perform customer sales and service transactions.
• Manage high value transactions (cash, cheques, card payments).
• Conduct identity services transactions (e.g., passport interviews).
• Promote products and services through up-selling and cross-selling.
• Assist with mail/parcels lodgements and related costs.
• Build relationships by understanding customer needs.
• Assist with stocktaking and record maintenance.

Job description

Australia Post Group is seeking a Retail Customer Service Officer for a fixed term part-time role across Moe, Morwell and Traralgon. You will handle customer sales, cash processing, identity services, and promotional activities from 8:00am to 6:00pm across Monday to Saturday.

The position includes training and progression opportunities within Australia Post's retail network. You will be part of a friendly team, delivering service excellence to local businesses and communities.