Retail Salesperson

ARB 4x4 Accessories; Sydney; On-site; AUD 34,000 - 44,000; Full time

Benefits offered by this job

Hourly pay

Employee discounts

Career growth

Industry leader

Training

Job summary

ARB 4x4 Accessories is seeking a proactive customer service professional in Sydney to drive sales and ensure smooth order handling from booking to delivery. You will advise customers, process orders, manage bookings and assist with inventory control in a fast-paced retail environment.

Join a leading off-road brand and contribute to exceptional service, staff training, and participation in events like 4x4 Shows and Open Days.

Qualifications

• Experience in delivering high-quality customer service.
• Strong data entry and admin skills.
• Ability to manage bookings and inventory.
• Proactive communicator with team and customers.

Responsibilities

• Process orders and bookings accurately from entry to delivery.
• Provide admin support including data entry and invoicing checks.
• Assist customers in person, over the phone and via email with product advice.
• Support events and show participation to promote ARB products.

Skills

Customer service

Data entry

Bookings management

Inventory control

Communication

Tools

CRM systems

Job description

The Role:

As the go-to expert for customers, you'll drive sales by recommending premium 4x4 accessories that meet customer needs. Reporting to the Branch Manager, you'll convert enquiries into confirmed orders while delivering exceptional service and ensuring jobs run smoothly from booking through to completion.

What You'll Do:

• Drive Customer Satisfaction: Process customer orders with precision, from order entry and delivery tracking to invoicing.
• Provide Administrative Support: Perform data entry, manage bookings, inventory management, and check workshop output before delivery to customers.
• Be the Expert: Address sales inquiries over the counter, by phone, and via email from a diverse range of customers, including automotive dealers and trade clients.
• Get involved in Epic Events: Participate in exciting events like 4x4 Shows and Open Days that showcase our brand and products.

What's in It for You:

• Generous Hourly Rate: Enjoy competitive pay that reflects your skills and experience.
• Awesome Discounts: Take advantage of significant employee discounts in our retail store - gear up for your own adventures!
• Career Growth: Opportunities to enhance your knowledge in the aftermarket accessory market.
• Join a Leader: Be part of an industry pioneer where your contributions truly matter.
• Ongoing Training: Expand your expertise with training on the latest products and innovations.
  

Who You Are:

• Customer Service Enthusiast: Passionate about service, following up with customers, building relationships and a drive to make every customer interaction expectational.
• 4x4 Fanatic: Bring genuine passion for off-road vehicles and adventure, backed by strong automotive knowledge.
• Tech-Savvy Administrator: Comfortable using systems for maintaining customer databases, managing bookings, and streamlining processes.
• Team Player: You thrive in a collaborative environment and are eager to contribute to a cohesive team.
  

About us:

At ARB, we're not just a brand; we're a lifestyle. Our passion for off-road adventures drives us to innovate and create products that enhance the customer journey. As an ASX top 100 company with +2200 employees globally, we take pride in our commitment to excellence. Operating in 100 countries, our reputation is built on high-quality products and people who value quality, reliability, and practicality.