Retail Sales & Service Consultant — Growth & Discounts

Singtel Group; Brisbane; On-site; AUD 28,000 - 39,000; Full time

Benefits offered by this job

Competitive pay

Product discounts

Two paid Connected Days each year

Up to 16 weeks parental leave for new/

Employee-led networks

Wellbeing and counselling support

Job summary

Optus is seeking a Retail Sales and Service Consultant for the Brisbane South store cluster (Sunnybank, Sunnybank Hills, Garden City, Carindale). The role involves helping customers choose products, explaining technology clearly and supporting store goals in a fast-paced retail environment.

You’ll join a team focused on customer experience, problem solving and collaboration, with opportunities to grow across the Optus network and retail pathways.

Qualifications

• Experience in retail, hospitality or customer service is preferred.
• Ability to explain technology clearly and listen to customer needs.
• Comfort with working across retail trading hours, including weekends.

Responsibilities

• Help customers find the right products and solutions for their needs.
• Explain technology in plain language to make decisions easier.
• Guide customers to confident choices and resolve issues with care.
• Contribute to customer experience, sales and store goals while following processes.
• Work with your team to create a positive store experience every day.

Skills

Customer service

Communication

Sales awareness

Job description

Optus is seeking a Retail Sales and Service Consultant for the Brisbane South store cluster (Sunnybank, Sunnybank Hills, Garden City, Carindale). The role involves helping customers choose products, explaining technology clearly and supporting store goals in a fast-paced retail environment.

You’ll join a team focused on customer experience, problem solving and collaboration, with opportunities to grow across the Optus network and retail pathways.